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Idowu O. — Junior Customer Support Specialist from Nigeria

Idowu O.

Junior Customer Support Specialist

Nigeria 2-3 years
Open to offersNew to Platform
Languages
EnglishYoruba
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About

Ola-White I., a seasoned customer support professional based in Nigeria, brings a wealth of remote experience to roles encompassing live chat, CRM documentation, and customer issue resolution. With a robust background from Lagos State University, where he secured his Bachelor of Science in Physics in 2012, Ola-White has developed his career through significant roles in the hospitality and jewelry industries. Currently serving as an Airbnb Guest Support Specialist for STR Academy in Nigeria, Ola-White expertly manages over 40 daily guest inquiries, consistently achieving a projected 95% satisfaction rate by providing clear, empathetic communication and personalized follow-ups, contributing to a 15% increase in booking rates. Simultaneously, at Ummigold Jewelry in the UAE, he executes real-time chat support for over 50 monthly inquiries, maintaining a 98% satisfaction rate. His adeptness at calendar management and maintaining accurate customer records reflects in a 30% reduction in scheduling conflicts. Proficient in Google Workspace and Zoho, Ola-White is committed to delivering seamless customer interactions and supporting retention with a solutions-focused approach.

Experience

  • Airbnb Guest Support Specialist

    STR ACADEMY Nigeria · 2025 — Present
    Provided professional and empathetic support to resolve over 40 guest inquiries daily, particularly in time-sensitive booking situations. Ensured a projected 95% satisfaction rate through clear communication and personalized follow-ups with guests. Improved listing support and conducted customer follow-ups, contributing to a 15% increase in booking rates. Documented guest interactions to facilitate seamless handoffs and maintain accurate service records.

  • Virtual Assistant / Chat Support

    UMMIGOLD JEWELRY United Arab Emirates · 2025 — Present
    Delivered real-time chat support for more than 50 inquiries monthly, achieving a 98% customer satisfaction rate. Handled customer inquiries calmly and with a focus on solutions across product, appointment, and service needs. Updated CRM records and appointment details, leading to a 30% reduction in scheduling conflicts. Managed calendar coordination and customer follow-ups to enhance continuity throughout the customer lifecycle.

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