iesha J.

Iesha J. is a highly competent professional with extensive experience in customer service and CRM systems administration, primarily demonstrated during her tenure as a Customer Service Representative at VXI Jamaica Ltd. From July 2022 to August 2025, she effectively managed over 40 calls daily, demonstrating efficiency and a commitment to high customer satisfaction. Iesha employed her problem-solving abilities to handle escalated complaints and trained new employees, ensuring adherence to service protocols and company policies. Her role relied heavily on data entry skills and proficiency in Microsoft Office applications to enhance productivity. Additionally, as a Library Assistant at Tarrant High School, she honed her ability to support multiple projects by organizing library collections and collaborating with schools to strengthen community ties. Her educational foundation was built at Pre-University School and Tarrant High School, where she acquired key skills pertinent to her profession.