Ifeoma U.
Mid-Level Administrative and Customer Support Specialist
Open to offersNew to PlatformAbout
Ifeoma N. is a seasoned Remote Administrative and Customer Support Specialist with over five years of experience supporting executives and internal teams in the logistics and customer service sectors in Abuja, Nigeria. At Laudable Express Limited, she manages daily administrative operations, orchestrates email and calendar management, and maintains accurate CRM records for over 200 customer and vendor accounts. Ifeoma has successfully improved ticket routing and documentation procedures, achieving a notable reduction in resolution times and consistently delivering a high customer satisfaction rating. Her proficiency in Google Workspace, Microsoft 365, HubSpot, Salesforce, and workflow coordination tools has enabled her to streamline processes and generate vital performance reports. At The First Group, she managed multi-channel client communications and contributed to process improvements, maintaining high service quality. Ifeoma holds a PGD in Public Administration from the National Open University of Nigeria and a BSc in Botany from the University of Lagos.
Experience
Customer Service & Administrative Manager
Laudable Express Limited · 2018 — PresentResults-driven Customer Support Trainer and Administrative Professional with 5+ years of experience in training team members, onboarding new hires, and improving service delivery standards. Proven ability to design and deliver training programs, coach employees on workflows, and enhance performance through structured feedback. Skilled in customer service protocols, process documentation, and team development, with a strong focus on operational efficiency and service excellence. CORE SKILLS • Employee Training & Onboarding • Customer Service Training • Workflow Instruction • Performance Monitoring & Coaching • Training Material Development • Communication & Presentation Skills • CRM Systems • Team Leadership • Time Management •Customer Service Representative / Telesales Representative
The First Group · 2015 — 2018Handled client communication via email, phone, and CRM platforms, ensuring updates and timely issue resolution. Assisted with administrative duties such as organizing files, preparing documentation, and generating reports. Monitored and documented customer engagement performance to support process improvements, and took part in supervising and training junior staff to enhance customer handling procedures.
Skills & Expertise
Education
- PGD, Public Administration and Administrative StudiesNational Open University of Nigeria · — — 2023
- BSc, BotanyUniversity of Lagos, Nigeria