Ignacio P.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Ignacio M. P. has built a solid career as a Customer Service Representative with extensive experience in the telecommunications and business services industry. With a demonstrated history at leading companies like IBEX Global Solutions, [24]7.ai Philippines, and TTEC Customer Care Management Philippines, Ignacio has honed his skills in resolving customer inquiries related to billing, technical support, and account management. He has navigated complex systems at Amazon, optimized customer interactions at Kohl’s, and handled sensitive business accounts at TELUS International. Ignacio's proficiency in MS Word, Excel, and PowerPoint complements his exceptional command of the English language and his ability to deliver great customer service. His academic background from Philippine Normal University further underscores his analytical skills, which are showcased by his accolades such as the PNU Math Wizard award.
Experience
Customer Service Representative
IBEX Global Solutions Philippines, Inc. · 2025 — 2026Navigated complex leave policies and time-tracking systems to ensure accurate payroll processing and compliance for a large-scale workforce (Amazon MyHR Live Support / Employee Resource Center).Customer Service Representative
[24]7.ai Philippines · 2025 — 2025Provided assistance to customers facing issues with their retail orders and billing, particularly regarding payments (Kohl's).Customer Service Representative
TTEC Customer Care Management Philippines · 2025 — 2025Assisted customers with issues related to their electricity service, focusing on billing inquiries (Energy Australia).Customer Service Representative
Exlservice Philippines · 2025 — 2025Helped customers resolve issues with their insurance accounts (Nationwide).Customer Service Representative
Inspiro Relia, Inc. · 2024 — 2024Provided assistance related to satellite TV service and guided customers through basic troubleshooting for technical concerns (DISH).Customer Service Representative
TELUS International Philippines · 2023 — 2024Assisted business customers with various issues regarding their accounts, including billing and transferring services (TELUS Business Solutions or TBS - Wireless Business Care).Customer Service Representative
SYKES Asia Inc. · 2022 — 2023Supported business customers with their online accounts, addressing bills, service transfers, and other inquiries (Verizon BGCO).Customer Service/Technical Support Representative
AFNI Philippines Inc. · 2022 — 2022Resolved billing issues for business customers and guided them through technical problem resolutions (Verizon - Bloomington Business Voice and Verizon - Bloomington Business Tech).Technical Support/Customer Service Representative (Billing)
VXI · 2020 — 2022Provided troubleshooting assistance for technical issues and explained billing content to customers (Comcast NED X1 and Comcast NED Billing).Technical Support/Customer Service Representative
Alorica (formerly West Contact Services) · 2016 — 2019Addressed technical issues through effective troubleshooting and managed exchanges of outdated equipment for a better viewing experience (Comcast Beltway Video Repair and Comcast MPEG).Customer Service Representative
Expert Global Solutions (EGS, now Alorica) · 2014 — 2016Assisted customers with mobile service inquiries and supported provider queries regarding member benefits and claims (T-Mobile and HUMANA).Customer Service Representative (voice) / Customer Service Representative (chat)
Stream Global Services (now Concentrix) · 2013 — 2014Provided assistance for satellite TV service issues through troubleshooting and supported customers with online account issues (DISH and Microsoft).
Skills & Expertise
Education
- BS Math for TeachersPhilippine Normal University · 2002 — 2006
- Degree not specifiedColegio de San Garbiel Arcangel · 1998 — 2002
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