Igwe B.

Benita I. is a dedicated Customer Service Representative with over two years of experience managing high-volume emails, phone inquiries, and CRM systems. Based in Port Harcourt, Nigeria, she has a proven track record of resolving customer issues on first contact while maintaining high levels of customer satisfaction. Her expertise extends to remote collaboration through tools such as Google Workspace, and she excels at providing administrative support for cross-timezone teams. Benita is especially skilled in using CRM platforms like Zendesk and HubSpot, which has enabled her to improve first-contact resolution rates through proactive troubleshooting and thorough follow-up. She consistently resolves over 100 customer inquiries weekly, maintaining accuracy and professionalism even during peak demand periods. Her educational background and certifications, including those in remote customer service, further augment her capabilities in the customer support domain.