Ikram Z.
Junior Sales & Guest Service Executive
Open to offersNew to PlatformAbout
Ikram Z., based in Dubai, United Arab Emirates, is a results-driven professional currently serving as a Sales & Guest Service Executive at Jumeirah Talise Spa. With a strong foundation in customer service, Ikram excels in project management and stakeholder engagement, ensuring seamless collaboration and successful project execution. He is instrumental in creating positive guest experiences, adhering to the company's high service standards. Previously, as a Customer Service Representative at Jumeirah Burj Al Arab, he managed high volumes of inbound calls and contributed to achieving corporate targets. Ikram has a Bachelor's degree in English Literature from Algeria University and possesses advanced proficiency in English, French, and Arabic. His expertise in CRM software and effective negotiation mastery complements his commitment to delivering exceptional guest services and achieving business growth.
Experience
Sales & Guest service executive
Jumeirah Talise Spa · 2025 — PresentCreated a welcoming first impression for guests through warm greetings. Contributed to high service standards in line with company policies. Provided information on services and benefits of treatments to guests. Updated various spa reports daily and ensured cleanliness and hygiene in the work area. Adhered to LQA standards and suggested alternatives when first requests could not be fulfilled. Confirmed appointment times and cancellation policies politely before concluding phone conversations. Assisted with journalist visits and photo shoots. Monitored stock levels and managed product orders. Motivated therapists to enhance sales by providing recommendation cards.Customer service representative
Jumeirah Burj Al Arab · 2024 — 2025Maintained a clean and organized work environment to foster a positive atmosphere for customers and staff. Handled a high volume of inbound calls to resolve customer issues efficiently. Played a role in achieving store targets while ensuring compliance with service standards.Customer service representative
Duty free · 2023 — 2024Enhanced customer satisfaction by effectively managing complaints and inquiries. Contributed to reaching store targets while maintaining service standards. Offered technical support to improve user experience.
Skills & Expertise
Education
- Bachelor's degree in English literatureAlgeria university · — — 2020
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