Ikupolati B.

Bunmi G. is a seasoned Customer Service Representative with over four years of experience in delivering outstanding customer support across various platforms including phone, email, social media, and face-to-face interactions. Based in Lagos, Nigeria and willing to relocate, Bunmi is adept in complaint resolution, front desk administration, and the utilization of CRM systems. Her professional journey encompasses notable roles at Leadway Assurance, Aidaana Nigeria Limited, and Eagle Star Shoe, where she managed daily customer interactions, facilitated policy documentation, and ensured smooth administrative operations. At Leadway Assurance, Bunmi was responsible for maintaining a welcoming front desk experience and supporting customers through policy information and documentation processes. Her tenure at Aidaana involved coordinating logistics to ensure timely order fulfillment, while at Eagle Star Shoe, she was pivotal in handling customer inquiries regarding product availability and pricing. Recognized for her excellent communication skills, Bunmi’s dedication to service quality has consistently led to improved customer satisfaction and retention. She holds a B.Sc. in Economics and Education from the University of Abuja and has certifications in Social Media Management and Customer Service from reputable institutions.