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Ilham G. — Mid-Level Data Annotation Specialist from Indonesia

Ilham G.

Mid-Level Data Annotation Specialist

Indonesia 3-6 years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Ilham G. is a skilled Data Annotation & Quality Reviewer and Customer Support Specialist with notable experience based in Semarang, Indonesia. Proficient in handling data annotation and ads quality rating, Ilham excels in ensuring accuracy and contextual relevance in AI and machine learning systems. With a background in annotating and evaluating search engine and AI-generated content, Ilham has contributed significantly to the development of high-quality datasets. In his role at Teleperformance, he adeptly managed customer complaints and inquiries, enhancing satisfaction through well-structured email communication. Transitioning to roles at Appen and Transcosmos, he refined his abilities in data annotation, quality control, and provided multilingual customer support with empathy and cultural sensitivity. Ilham holds a Bachelor of English Education and a Master of Educational Management from Universitas Negeri Semarang.

Experience

  • Customer Service Representative (Live chat)

    Transcosmos · 2023 — 2025
    Provided assistance to global customers in various languages, leveraging translation tools and demonstrating cultural sensitivity. Supported users with payment failures, logistics concerns, account issues, and system errors. Delivered real-time assistance and escalated issues effectively while consistently achieving high satisfaction ratings.
  • Quality Rater and data annotator

    Appen · 2021 — 2023
    Engaged in labeling and rating diverse data types, including text, audio, images, and videos, to facilitate AI and machine learning development. Utilized linguistic concepts such as phonology, morphology, and syntax to enhance the accuracy and clarity of annotations. Performed quality control reviews to guarantee the reliability of datasets for practical applications.
  • Customer Service Representative (Email)

    Teleperformance · 2019 — 2021
    Addressed customer complaints and inquiries regarding delayed rides, order issues, and payment discrepancies through timely email responses. Managed order processes, including troubleshooting promo codes and providing updates. Ensured high customer satisfaction with effective communication and issue resolution.

Skills & Expertise

Education

  • Master of Educational Management
    Universitas Negeri Semarang · — — 2024
  • Bachelor of English Education
    Universitas Negeri Semarang · — — 2018

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