Imbaaa M.
Mid-Level Public Relations Specialist
Open to offersNew to PlatformAbout
Imbasa M. is an experienced professional with a background in customer service, clinical research, education, and language consultancy. At Tech Mahindra and WNS, Imbasa supported the online shopping and call center industries by resolving customer inquiries, processing orders, and maintaining detailed records while frequently exceeding service targets. In the clinical research sector with Emonti Clinical Research and Synergy Biomed, Imbasa contributed as a field worker and data capturer, focusing on participant recruitment, data collection, and compliance with Good Clinical Practice (GCP) standards. Academic experience includes designing and delivering individualized language programs as a Language Consultant at MPC Recruitment and providing classroom support as an Educator Assistant at Lukhanyo Junior Primary School. Imbasa’s expertise spans data management, Microsoft Office Suite, and administrative support within public relations, education, and healthcare environments.
Experience
Customer service (Online shopping)
Tech Mahindra · 2025 — 2026Responded to customer inquiries regarding products, prices, sizes, and availability. Guided customers in selecting appropriate products, including providing recommendations and promotions. Assisted with website or app navigation and facilitated online order placement. Addressed payment issues and confirmed orders while applying discounts or promo codes.Call center agent (consultant)
WNS · 2023 — 2024Managed a high volume of inbound and outbound calls with professionalism. Engaged with customers to assist with inquiries, obtain product information, and resolve billing and service-related issues. Documented customer interactions accurately and processed orders and requests. Conducted follow-ups with customers to ensure satisfaction.Field worker (short study)
Emonti Clinical Research · 2024 — 2024Recruited, screened, and enrolled participants based on study protocols. Collected participant data through interviews, surveys, and assessments. Assisted in obtaining informed consent and explained study procedures while ensuring ethical compliance.Language Consultant (Native teacher)
MPC Recruitment · 2021 — 2022Developed and delivered engaging language lessons tailored to students of varying proficiency levels. Evaluated learners’ skills and created personalized learning programs. Provided support in pronunciation, grammar, and vocabulary, enhancing effective communication.Research Assistant/ Data Capturer and field worker
Synergy Biomed research institute · 2021 — 2022Assisted with planning and conducting clinical trial activities in line with study protocols. Engaged in participant recruitment and ensured informed consent was obtained. Conducted data collection and maintained participant records in both electronic and paper formats.Educator Assistant
Lukhanyo Junior primary school · 2016 — 2021Supported the lead teacher in delivering lessons and classroom activities. Assisted students with classwork and assessments to improve engagement. Supervised learners during various school activities, ensuring safety and discipline.
Skills & Expertise
Education
- National Diploma in Public Relations ManagementWalter Sisulu University
- Grade 12Ulwazi High school
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