Ina M.
Senior Healthcare Administration Specialist
Open to offersNew to PlatformAbout
Ina M. G. is a seasoned National Certified Medical Assistant with over two decades of experience in patient care, healthcare administration, and customer service. Based in Bunnell, FL, she has spent her career managing tasks independently in fast-paced environments, with proficiency in essential medical and administrative functions. Ina has extensive expertise in medical records management, insurance billing, and EHR systems, making significant contributions to healthcare administration roles at institutions like Conviva Senior Primary Care and AdventHealth Medical Group. Her work includes patient triage, vital signs collection, scheduling, and coordination of patient testing, always prioritizing accuracy and compliance with industry regulations like HIPAA, CLIA, and OSHA. In addition, Ina efficiently uses technology such as Zoom, Microsoft Teams, and various database applications to maintain productivity and communication in remote settings. Her educational background features ongoing studies in healthcare administration and billing and coding certification, reflecting her commitment to professional growth and excellence in healthcare services.
Experience
National Certified Medical Assistant / Healthcare Administration
Conviva Senior Primary Care · 2025 — PresentEffectively triage patients and obtain vital signs while providing comprehensive support in patient care within a fast-paced healthcare setting. Ensure accuracy and compliance in EHR documentation for patient visits. Facilitate healthcare improvement initiatives by coordinating with Quality Improvement Organizations. Assist patients with daily healthcare requirements, aiming to sustain high satisfaction ratings. Engage in quality assurance activities to uphold HIPAA, CLIA, and OSHA compliance. Participate in training sessions to enhance professional growth and team performance, while collaborating with medical office personnel for efficient workflow. Manage administrative functions using Microsoft Office and database applications, and handle appointment scheduling and POC testing both in-person and via phone.National Certified Medical Assistant
AdventHealth Medical Group · 2022 — 2024Conduct patient triage and vital sign collection to provide clinical support in a high-paced medical environment. Collaborate on healthcare improvement projects alongside Quality Improvement Organizations, maintaining accurate EHR documentation and medical records. Deliver patient support with compassion while assisting with compliance-related initiatives regarding HIPAA, CLIA, and OSHA standards. Engage in professional development activities and team training, and work with medical office staff to fulfill daily operations. Carry out administrative responsibilities using Microsoft Office and spreadsheet programs, and manage appointment scheduling along with patient testing coordination.National Certified Medical Assistant
Ascension St. Vincent · 2017 — 2022Provided vital support for patient care through triaging, vital sign assessment, and assisting healthcare providers with clinical tasks. Coordinated various healthcare improvement projects and quality initiatives, while ensuring the maintenance of accurate EHR documentation and medical records. Delivered excellent customer service when assisting patients and adhered to compliance standards for HIPAA, CLIA, and OSHA regulations. Actively participated in training opportunities for professional development and collaborated with office staff to sustain operational workflow efficiency, maintaining punctuality in scheduling appointments and managing follow-up care.
Skills & Expertise
Education
- Associate Degree in Healthcare AdministrationPima Medical Institute · — — 2025
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