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Indah N. — Mid-Level Customer Service & Administrative Coordinator from Indonesia

Indah N.

Mid-Level Customer Service & Administrative Coordinator

Indonesia 3-6 years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Indah N. is an accomplished Administration & Customer Service Coordinator with a robust background from 2006 to 2022 at DQS Certification Indonesia. Skilled in managing over 1,000 client records weekly via the MyQOS portal, Indah successfully reduced data errors by 20%. She is adept in maintaining compliance with GDPR standards while handling sensitive customer data. Indah coordinated efficiently with cross-functional teams to support operational workflows, including travel arrangements, and ensured exemplary customer satisfaction by resolving client issues. Her expertise includes cross-platform data validation and maintaining 100% record accuracy. Additionally, she excels in Microsoft Office and Google Workspace, applying these tools for preparing documents, presentations, and KPI tracking. Indah’s academic foundation is in Secretarial Studies from Saint Mary in Jakarta, and she possesses professional proficiency in English. Her notable training includes sessions on the Corporate Database portal MyDQS in Malaysia.

Experience

  • Administration & Customer Service Coordinator

    DQS Certification Indonesia · 2006 — 2022
    Managed client records using MyQOS portal, conducted communication with clients and teams to resolve issues, and provided customer support. Coordinated operational workflows, sensitive data handling compliant with GDPR, and documentation preparation for compliance. Generated customer certificates and improved data organization for accessibility.

  • Junior Secretary

    Gracia Inti Sejahtera · 2002 — 2006
    Organized filing systems and managed scheduling and document preparation for internal operations. Coordinated meetings, arranged travel, and prepared reports to support administrative tasks across departments. Conducted data entry and maintained accurate company records.