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Ingrid D. from Brazil

Ingrid D.

Brazil No experience yet
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About

Ingrid S. is an emerging professional with a foundation in both administrative support and technical systems analysis, currently pursuing a degree in Analysis and Systems Development at FACULDADE IMPACTA. Her professional experience is diverse and includes significant roles in industries ranging from technology to finance and commercial services. At Start Tech through TOTVS, she gained hands-on exposure in technical support, sales, human resources, and cloud computing, while also learning the Protheus programming language. Ingrid's role at Despacon Serviços Contabeis involved front-line customer service and performing various administrative tasks such as document organization and digital certification issuance. She further honed her skills at Virtual Plastico, where she supported automotive parts management using the Protheus system. Ingrid's extensive experience in sales and client relations is evidenced by her work at VMA Administradora de Negocios, where she excelled in consórcio sales and customer negotiations. Additionally, her technical adeptness was demonstrated through her contributions to stock control and supplier interfacing at Cemasol Comercial Elétrica. Her commitment to continuous learning is reflected in her completion of multiple courses, including JavaScript, SQL, and Java applications, as well as training in advanced sales techniques and communication strategies through various platforms.

Experience

  • Intern

    TOTVS
    Participated in practical experience across technical support, sales, human resources, and cloud computing. Gained introduction to Protheus programming language (ADVLP) and understood major modules and business solutions from TOTVS, focusing on system interaction and customer experience.
  • Customer Service Representative

    Despacon Serviços Contábeis LTDA
    Provided in-person and phone customer service, focusing on quality and issue resolution. Engaged in dispatching services, including company registrations and closures via AMLURB. Issued digital certificates for individuals and legal entities while organizing documents, managing schedules, and offering general administrative support.
  • Customer Service Representative

    Virtual Plastico LTDA
    Handled customer interactions both in-person and over the phone, ensuring efficiency and friendliness in service. Provided technical and administrative support for automotive parts, aiding in identification, control, and item requests. Utilized Protheus system (administrative module) for managing registrations, orders, invoices, and requests, while supporting indirect sales and commercial teams.
  • Sales Consultant

    VMA Administradora de Negócios LTDA
    Engaged in the sale and purchase of consortia by analyzing customer profiles and needs. Conducted commercial negotiations and tracked proposals until contract closure. Offered consultative service by addressing inquiries and providing guidance on consortium plans and conditions. Managed client portfolios and after-sales support to enhance customer loyalty and satisfaction.
  • Sales Representative

    Cemasol Comercial Elétrica LTDA
    Participated in the sale and negotiation of electrical parts and materials, such as poles, cables, and various components. Ensured client support through technical and commercial assistance, accurately specifying materials according to client needs. Managed inventory and collaborated with suppliers for material replenishment.
  • Stock Manager

    Instituição Paulista Adventista de Educ e Ass Social
    Oversaw stock control, organization, and movement to ensure efficiency in material inflows and outflows. Engaged in sales by promoting products, providing customer service, and offering commercial support. Supported marketing efforts, assisting in the promotion of products, promotional campaigns, and customer relationship strategies. Entered and monitored information in internal systems to contribute to alignment between administrative and commercial areas.

Skills & Expertise

Education

  • Analise e Desenvolvimento de Sistemas
    FACULDADE IMPACTA

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