Ira C.

Ira C. is a dedicated Customer Support Specialist and Administrative Virtual Assistant with a background in the BPO industry. With a notable tenure at Everise Philippines, Ira excelled in managing healthcare and airline customer accounts, providing exceptional support for flight bookings, rebookings, and healthcare inquiries while adhering to HIPAA guidelines. Highly adept at handling customer communications, Ira managed CRM systems, logged customer interactions, and consistently achieved high customer satisfaction scores. Proficient in CRM & Data Management, Customer Service, and Calendar Management, Ira also demonstrates expertise in organizing administrative tasks using platforms like Google Drive and Dropbox. With educational credentials in Midwifery from Northeastern College and licenses in both midwifery and driving, Ira offers comprehensive support designed to streamline business operations and enhance customer experience.