iram
Mid-Level Business Development Manager
Open to offersNew to PlatformAbout
Iram G. is an experienced professional with a strong background in education and business development. Holding an M.Phil. in Education from the University of Management & Technology, she has excelled as a lecturer at Superior College, where she implemented curriculum planning and student assessment strategies to foster academic growth. In her current role as a Business Development Manager at Build 360s Company, Iram is instrumental in expanding the client base, generating leads, and negotiating contracts. Additionally, she leads a customer service team at Saleem Fabrics, ensuring high customer satisfaction and efficient operations. Her earlier roles include managing an e-commerce store on Daraz, where she developed marketing strategies and handled product deliveries. Iram's analytical skills are further highlighted in her coordination work at Sirat Ul Huda School, where she managed logistics and promoted a positive learning environment. Her diverse skill set includes curriculum planning, customer service, complaint resolution, and e-commerce management, making her a versatile asset across industries.
Experience
Business Development Manager
Build 360s Company · 2026 — PresentFocused on expanding the client base and revenue of Build 360s. Developed new leads through networking, referrals, and market outreach. Engaged in contract negotiations and deal closures while nurturing long-term client relationships. Actively represented the company at meetings, events, and client presentations.Lecturer – Education
Superior College, Wapda Town Campus · 2024 — 2026Instructed Humanities subjects at Inter and BA levels, covering topics such as Education, Sociology, Pakistan Studies, and Islamiat. Conducted lectures on Education-related topics rooted in M.Phil expertise, while facilitating courses in Sociology through real-world examples. Crafted lesson plans, assignments, and assessments aimed at enhancing student performance. Hosted interactive sessions to bolster critical thinking and communication skills.Team Lead of Customer Service
Saleem Fabrics · 2024 — PresentOversaw a team of Customer Service Executives, ensuring efficient daily operations. Addressed escalated customer complaints to guarantee complete satisfaction. Collaborated with Sales, Warehouse, and Accounts departments for order processing and resolution of issues. Compiled daily and weekly reports regarding customer interactions and team performance while implementing service standards and SOPs.Customer Service Representative (CSR)
Unze London Head Office · 2024 — 2024Managed customer inquiries and suggestions with professionalism. Handled complaints empathetically, contributing to enhanced customer loyalty and repeat business. Engaged actively with customers to address their concerns swiftly, escalating major issues to supervisors as necessary.Business Development Executive
Amanah Commodities · 2023 — 2024Cultivated strong relationships with clients, resulting in improved customer satisfaction and repeat business. Established direct communication with customers and partners to enhance business networks.E-commerce Store Owner
Daraz · 2020 — 2022Operated an online store on the Daraz platform, overseeing product listings and sales while ensuring customer satisfaction through timely delivery. Resolved customer inquiries and complaints effectively. Developed and implemented marketing strategies to enhance sales and brand recognition.Teaching Experience
Unique High School · 2019 — 2021Collaborated with teachers, administrators, and parents to help students achieve learning objectives. Promoted student development in physical, mental, and social aspects through engaging classroom activities and games. Developed strong relationships with students, parents, and colleagues.School Coordinator
Sirat Ul Huda School · 2018 — 2019Applied data-driven strategies to monitor student progress and customize instruction. Created a positive learning environment by addressing students' individual needs and advocating inclusivity. Fostered community partnerships through networking and collaboration. Managed scheduling logistics, including course offerings, teacher assignments, and student enrollments.
Skills & Expertise
Education
- Master of PhilosophyUniversity of Management & Technology · — — 2023
- Bachelor of Education (Hons)University of Education · — — 2020
- Pre-EngineeringGovt Degree College for Women · — — 2016
- Matric in ScienceEducation City District Government Girls High School · — — 2014
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