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Irene P. — Senior Market Data Analyst from Philippines

Irene P.

Senior Market Data Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Irene P., based in Malabon City, Philippines, is a seasoned financial markets and operations professional with over two decades of experience in the financial services industry. She has worked with major organizations such as Ameriprise Financial, Thomson Reuters, Refinitiv, and LSEG, honing her expertise in market operations, trading support, and reference data management. Her role as a Senior Analyst at the London Stock Exchange Group involves maintaining instrument data across LSE and Turquoise platforms, managing regulatory updates, and collaborating with cross-functional teams for system enhancements. Irene's background includes roles that involve direct client support, as seen in her time with Refinitiv and Thomson Reuters, where she managed escalated issues using systems like Bloomberg, Service Cloud CRM, and trading platforms. Her comprehensive experience spanning from customer service to specialist support underscores her capability in complex financial market environments, with a strong focus on operational risk management and process improvement.

Experience

  • Senior Analyst, Control, DSM Operations

    LSEG (London Stock Exchange Group) · 2024 — Present
    Maintained instrument data across LSE and Turquoise production platforms, ensuring accurate end-of-day reference data uploads. Updated corporate actions utilizing Bloomberg and primary exchange sources, while managing regulatory transparency updates across trading and reference data systems. Reviewed exchange tick size changes in line with primary exchange requirements and investigated regulatory updates from ESMA and FCA, coordinating with compliance teams. Managed over 70 reference data fields per instrument and updated annual holiday calendars for European and US markets. Supported Double Volume Cap updates and regulatory reporting requirements including MAS, ESMA RTS23, and FCA reports. Engaged with Project Managers, IT, Sales, and Trading

  • Senior Market Analyst – Live Operations

    LSEG (London Stock Exchange Group) · 2022 — 2024
    Proactively identified issues and executed resolutions, supporting daily live market operations. Managed static and dynamic instrument/reference data, which was essential for accurate Exchange operations across LSE and Turquoise platforms. Executed major scheduled market changes such as quarterly reweights and derivatives series creation. Collaborated with internal teams to resolve escalated client queries, manage operational risks, and address production incidents. Partnered with IT, Sales, and Trading teams for product launches and system enhancements, while conducting UAT testing in support of system releases and upgrades.

  • Specialist, Desktop Trading

    Refinitiv, an LSEG Business · 2021 — 2022
    Engaged directly with clients to resolve escalated trading and market-related issues, fostering relationships across Support, Sales, and Product Management teams. Acted as a liaison to ensure timely issue resolution, contributing to pre-sales and retention initiatives through the Access to Expert (A2E) program. Maintained specialist knowledge in trading products and market functionality, while managing weekly scheduling and workforce coverage activities related to specialist functions.

  • Advanced Support Executive

    Refinitiv, an LSEG Business · 2015 — 2021
    Handled customer inquiries and escalated cases through Service Cloud CRM. Worked closely with customers to resolve intricate application and data issues, coordinating with Market Support Specialists to ensure timely resolution. Managed resolution processes that involved data, applications, and customer-related concerns, while providing feedback to enhance query handling processes and overall customer experience.

  • Senior Customer Support Executive

    Thomson Reuters · 2015 — 2015
    Addressed customer queries, ensuring accurate and timely issue resolution while coordinating with Product Management regarding escalated concerns. Monitored team case management and escalation procedures, and trained new hires while supporting process improvement initiatives.

  • Data and Application Specialist (Eikon / 3000 Xtra)

    Thomson Reuters · 2011 — 2015
    Provided first-level support for data, application, and functionality issues related to Eikon and 3000 Xtra platforms. Managed customer inquiries via phone, email, and support channels, ensuring coordination with resolver groups for prompt issue resolution. Supported real-time and historical market data applications, while identifying product enhancement opportunities.

  • Customer Service Representative – Annuity & TSA Phone Transactions

    SYKES Asia Inc. / Ameriprise Financial Services Inc. · 2006 — 2011
    Processed money movement requests and managed annuity-related transactions while assisting financial advisors and clients with account inquiries and transactions.

  • Front Desk Office Staff

    iTouchPoint · 2005 — 2006
    Provided front desk support and assisted HR applicants while handling administrative operations, including office supply monitoring and general document handling.

  • Administrative Assistant

    Star Paper Corporation · 2004 — 2005
    Performed various administrative support duties and office coordination tasks while assisting with license filing and document processing, as well as managing file sorting and records maintenance to support daily operations.

Skills & Expertise

Customer Service and Admin SupportCompliance / RegulatoryData AnalysisData Analyst

Education

  • Bachelor of Science in Business Administration Major in Management Accounting
    University of the East – Caloocan City · 1999 — 2003