Irene R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Irene Rose B. is an experienced Customer Service Representative with a background in the healthcare, telecommunications, internet service, and food delivery industries in the Philippines. She has managed member and provider inquiries for medical benefits and claims at TTEC’s Blue Cross Blue Shield account, addressed billing and account issues for US-based telecom clients at AFNI Philippines, and negotiated billing for major US internet providers at XtendOps. At Telus International, she resolved order and refund concerns for Uber Eats customers, and at IXL Solutions, she handled medical records and authorizations for a healthcare account. Earlier, at AIKA Transport Iloilo, she focused on data entry and waybill management. Key strengths include computer proficiency, clear communication, and attention to detail, supported by education in hospitality management and tourism.
Experience
Customer Service Representative
TTEC – Blue Cross Blue Shield Healthcare Account · 2025 — 2025Responded to inquiries from members and providers regarding benefits, eligibility, and claims. Assisted with authorizations and addressed claim concerns while adhering to HIPAA guidelines. Provided empathetic support and ensured accurate documentation of all interactions.Customer Service Representative
AFNI Philippines – Telco Account · 2024 — 2024Addressed billing and account concerns as well as service issues for customers of US-based telecom companies. Achieved first-call resolution by employing effective probing and negotiation techniques.Frontline Support Specialist
XtendOps Philippines – Trim Account · 2023 — 2024Negotiated billing matters for US internet service providers including Comcast, AT&T, Verizon, and Spectrum. Provided both chat and voice support to resolve billing inquiries.CSR
Telus International Philippines – Uber Eats Account · 2022 — 2023Managed inbound customer queries concerning orders, refunds, and account issues. Maintained a high standard of customer satisfaction in a dynamic environment.CSR
IXL Solutions Philippines – Healthcare Account · 2021 — 2022Oversaw physical therapy authorizations and scheduling, assisted in claims as a patient advocate, and managed medical records and invoices while providing chat and inbound/outbound call support.Data Entry
AIKA Transport Iloilo - Shoppe & Watson · 2020 — 2021Handled waybills, incident reports, and unloading reports, utilizing organized spreadsheets.
Skills & Expertise
Education
- TVL - TourismPhinma University of Iloilo · 2016 — 2018
- Senior HighschoolDon Casimero Andrada National Highschool · 2012 — 2016
- Bachelor of Science in Hospitality ManagementHercor College
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