Ires P.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Ires S. P. is a dedicated Customer Service Specialist with extensive experience in the financial services industry, handling cardholder support, fraud prevention, and dispute resolution. Most recently at Wells Fargo, Ires excelled as a Customer Service Associate, adeptly managing high-volume customer interactions across various communication channels while supporting financial products and services. Previously at Visa Philippines, Ires was responsible for addressing customer needs via inbound and outbound calls, escalating complex issues, and maintaining precise data entry. During their tenure, Ires was promoted to a Fraud Specialist, tasked with proactive fraud management. Ires's earlier role at Teleperformance Philippines focused on hotel reservations and enhancing guest services for Hilton hotels. Renowned for effective communication, problem-solving, active listening, and navigating computer systems, Ires ensures an exemplary customer experience. Ires holds a Bachelor of Science in Computer Science from ICC La Salle University.
Experience
Customer Service Associate
Wells Fargo · 2022 — 2026Address customer inquiries and issues regarding financial products and services across multiple communication channels, including phone, text, chat, and video chat, in a fast-paced environment. Tasked with providing a best-in-class customer experience while adhering to policies and guidelines, maintaining accuracy in data entry and navigating various computer systems.Customer Service Representative
Visa Philippines · 2016 — 2022Supported cardholder needs through both inbound and outbound calls concerning a variety of Visa products. Demonstrated active listening skills to assess call nature, determine appropriate actions, and ensure timely responses to customer requests.Executive Operations
Teleperformance Philippines · 2011 — 2015Managed hotel reservations across all Hilton hotel branches, assisting guests with bookings and cancellations. Provided inquiries regarding rates and packages, while also promoting membership partnership programs. Ensured a seamless customer experience through effective communication and problem-solving.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceICC La Salle University · 1998 — 1999
- SecondaryHoly Cross High School · 1995 — Present
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