Irish J.
Mid-Level Executive Assistant
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Irish J. is a seasoned Executive Assistant based in General Trias, specializing in optimizing executive schedules and managing confidential information at VAA Philippines. With a foundation in office management and customer service, Irish excels in streamlining operations to enhance communication and efficiency in fast-paced environments. Previously, as a Telephone Research Interviewer, both with Dynata and as a freelance professional, she conducted structured interviews for government surveys, ensuring data accuracy and confidentiality. Her experience spans to roles such as Customer Sales Support Representative at Concentrix, where she supported sales operations and improved service delivery, and Customer Service Representative at SPICRM, where she managed insurance accounts and resolved customer issues. With a Bachelor’s degree in Business Office Administration and a background in Secondary Education, Irish J. brings a depth of knowledge to her administrative roles, adeptly handling document preparation and schedule management. She is highly skilled in maintaining confidentiality and managing communications, balancing both strategic administrative support and excellent customer service.
Experience
Executive Assistant
VAA Philippines · 2025 — PresentManaged executive calendars while scheduling meetings and coordinating travel arrangements. Handled confidential information discreetly, ensuring proper storage and distribution of sensitive documents. Oversaw executive communication through email and phone management, including screening and responding to inquiries. Ensured the smooth operation of office equipment by performing maintenance and troubleshooting as needed.Telephone Research Interviewer
Dynata · 2025 — 2025Conducted structured telephone interviews to gather data for government surveys, accurately following scripts and confirming respondent eligibility. Maintained confidentiality of all information and consistently met daily call targets. Developed relationships with respondents to encourage participation in future studies while providing feedback on survey design to enhance research methods.Telephone Research Interviewer
Freelance · 2024 — 2025Performed structured telephone interviews with various respondents to collect data for government surveys. Followed scripts diligently and ensured the confidentiality of the collected information. Assisted in refining interview questionnaires for clarity and testified to the validity of gathered data through strict adherence to protocols, balancing multiple assignments with effective time management.Customer Sales Support Representative
Concentrix · 2018 — 2021Provided assistance to customers regarding telecom products and services while processing orders and upselling. Addressed customer inquiries and resolved issues while maintaining detailed records. Collaborated with teams to reach sales goals and improved service delivery. Participated in trade shows to promote brand awareness and developed training materials to support new team members.Customer Service Representative
SPICRM · 2017 — 2018Handled client insurance account inquiries, claims, and policy updates while providing accurate information on products. Efficiently resolved customer issues and maintained records of interactions. Addressed complaints with empathy and professionalism, enhancing customer satisfaction and loyalty by promptly responding to requests.
Skills & Expertise
Education
- Bachelor of Science: Secondary EducationUniversity of Perpetual Help System DALTA · — — 2017
- Bachelor of Science: Business Office AdministrationDATAMEX · — — 2013
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