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Irish J. — Mid-Level Travel Booking Specialist from Philippines

Irish J.

Mid-Level Travel Booking Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Irish J. is a dedicated Booking Specialist with a robust background in travel coordination and customer support, demonstrating a keen attention to detail and efficiency in managing high-volume bookings and intricate travel arrangements. Based in Agusan del Sur, Philippines, Irish has honed her skills in various roles, notably as a Travel Agent at BiyaheKo.ph, where she handled comprehensive travel package bookings and customer queries diligently. Her previous role as a Team Lead at MacroAsia Airport Services Corporation underscores her leadership in overseeing passenger service operations, ensuring adherence to airline regulations, and managing airport operations smoothly. Additionally, Irish has gained significant experience as a Travel Associate with Wipro PH/United Airlines, showcasing her proficiency in optimizing travel itineraries and assisting with travel documentation. She is adept at using GDS systems and airline check-in platforms, complemented by a strong command of Microsoft Office and Google Workspace. Irish holds a Bachelor of Science in Tourism Technology from Caraga State University.

Experience

  • Travel Agent

    BiyaheKo.ph · 2025 — 2026
    Managed client flight, hotel, and travel package bookings. Addressed customer inquiries while offering travel recommendations, efficiently handling reservations, cancellations, and rebookings. Ensured proper data entry and payment processing.

  • Passenger Service Agent (Team Lead)

    MacroAsia Airport Services Corporation · 2022 — 2025
    Oversaw a team of passenger service agents during the check-in and boarding processes, ensuring adherence to airline and airport regulations. Coordinated with airline personnel, ground crew, and operations teams while managing daily airport operations including boarding gates and arrivals.

  • Travel Associate

    Wipro PH / United Airlines · 2020 — 2022
    Handled bookings for flights, hotels, and transportation for clients, comparing travel options to enhance cost-effectiveness, scheduling, and convenience. Managed complex travel itineraries for multiple passengers and assisted with travel documentation and customer issues.

  • Passenger Service Agent

    MacroAsia Airport Services Corporation · 2019 — 2020
    Provided assistance to passengers during check-in and ticket verification, including handling baggage processing and addressing excess baggage concerns. Supported boarding and arrival procedures, offering aid to passengers with special needs.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceTravel PlanningVirtual Assistant

Education

  • Bachelor of Science in Tourism Technology
    Caraga State University – Cabadbaran Campus · 2014 — 2018