Irish M.
Mid-Level Executive Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Irish M. is an accomplished Executive Virtual Assistant with expertise in Customer Service Support and healthcare industry compliance, notably with HIPAA regulations. She contributes effectively to project management and team collaboration in online environments. Irish demonstrates proficiency in using platforms such as Google Workspace, Outlook, Asana, and Trello, facilitating seamless operations. At bmiMD, she functioned as an Admin & Healthcare Coordinator, managing patient records and EMR systems, executing appointments, and processing prior authorizations. Her tenure at I4 Global Results Ltd. saw her excel as an Executive Assistant and Sales Account Manager, where she enhanced client relationships and optimized sales processes using tools like LinkedIn Sales Navigator and JotForm. Her technical support experience at Teleperformance honed her problem-solving skills, assisting with connectivity and equipment issues for Comcast services. Holding a BS in Business Management from the University of Mindanao, her education complements her diverse professional experience.
Experience
Executive Assistant / Sales Account Manager
I4 Global Results Ltd. · 2021 — 2026Provided support to the CEO and managed team operations and schedules, overseeing email and calendar communications. Facilitated client onboarding and lead generation using LinkedIn Sales Navigator. Developed and updated SOPs, training materials, and certificates. Managed forms in JotForm on WordPress and created basic graphics with Canva. Maintained sales processes and fostered customer relationships for retention and growth.Admin & Healthcare Coordinator
bmiMD · 2024 — 2025Managed new, current, and inactive patient records while ensuring follow-ups were accurate. Maintained patient information in EMRs like Practice Fusion and Elation, scheduled appointments via the EMR system, updated SOAP notes, and performed data entry. Organized master patient lists and contacted patients to acquire missing insurance details. Processed Prior Authorizations using eBlu and CoverMyMeds and supported administrative and clinical coordination.Technical Support Representative
Teleperformance · 2018 — 2020Delivered technical support for cable, internet, and phone services, diagnosing connectivity and equipment issues while ensuring knowledge of the latest products was current.Customer Service Representative
VXI Global · 2017 — 2017Addressed customer concerns pertaining to food orders and deliveries, providing assistance with app and website troubleshooting while ensuring support was both timely and accurate.Outbound Community Survey Agent
SSI Philippines · 2015 — 2016Conducted outbound calls to collect community survey data, completing an average of 5–10 surveys each day.
Skills & Expertise
Education
- BS in Business Management, Major Human Resource ManagementUniversity of Mindanao · 2015 — 2018
- BS in Civil EngineeringUniversity of Mindanao · 2014 — 2015
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