Irish J.

I am reliable, organized, and genuinely willing to learn. I have a background in freight forwarding and am a Licensed Customs Broker, which taught me to handle important information carefully, communicate professionally, and pay close attention to details. I also completed Freight VA and General VA training, developing skills in lead generation, data entry, data scraping, email and calendar management, social media management, shipment tracking, TMS, and customer communication. What I can offer is someone who takes work seriously, follows instructions, stays organized, and adapts to new systems and processes. I ask questions when needed, learn from feedback, and always try to improve. I want to be someone an employer can trust to complete tasks accurately, communicate clearly, and consistently support the team. I am looking for a long-term opportunity where I can contribute my skills while continuing to grow professionally.

• Freight Virtual Assistant Training

  Freight Course 101 · 2026 — 2026
  Completed hands-on training involving shipment tracking, carrier communication, dispatch workflow, load boards, freight documentation, and customer communication.

• General Virtual Assistant Training

  VA Beginners Hub · 2026 — 2026
  Training included Lead Generation, Email and Calendar management, Data scraping, Data entry, and Social Media Management.

• Shopify & Oberlo Assistant (Part-time)

  GN Designs · 2019 — 2022
  Maintained Shopify e-commerce stores with organized product listings, created product collections and store navigation, set up essential pages, integrated Shopify apps, performed product research, added and updated product information, optimized images, and created engaging content to enhance customer interaction.

• Customs Declarant

  Cadano Cargo Transport Inc. · 2019 — 2019
  Prepared and processed customs declarations for imports and exports, reviewed documentation for accuracy, assisted with tariff classification and duties computation, communicated shipment updates to clients, conducted research on international trade, and ensured compliance with customs regulations.

• Customs Brokerage Intern

  Ernst International Logistics Corp. · 2017 — 2017
  Assisted in preparing freight documentation for shipments, including Bills of Lading and Commercial Invoices, computed duties and taxes with supervision, processed documentation with the Bureau of Customs, and aided in appointment scheduling via the Terminal Appointment and Booking System.

• Customer Service Representative

  Concentrix · 2013 — 2016
  Provided customer support for Australian banking clients through inbound calls, assisted with credit card inquiries, documented customer interactions, resolved concerns while upholding service quality, and maintained confidentiality and compliance with company policies.

• Bachelor of Science in Customs Administration

  Lyceum of the Philippines University – Manila · — — 2018