Irma G.

Irma U. is a seasoned Gohighlevel-Virtual Assistant with extensive experience in the fields of quality assurance and customer service. Currently serving at Reliable Legal Marketing LLC, she excels in managing diverse tasks from Microsoft Office and G Suites applications to CRM platforms like Go High Level. Irma's previous role at J and E BPO Services involved meticulous review of case files, ensuring legal compliance, and managing documentation and data entry into CRMs. Her impressive skills in handling customer inquiries related to Medicare plans and auto warranty coverage reflect her client-focused and detail-oriented approach. With certifications in various online courses and a BSBA in Management from Notre Dame of Dadiangas University, Irma is well-equipped with strong data entry, compliance tracking, and account management abilities. Moreover, she is adept at using tools like Google Sheets and platforms such as Calendly and Canva, demonstrating her tech-savvy nature in optimizing workflow and enhancing client interactions.