Irma S.

Irma S. is an experienced professional with a robust background in customer service and leadership roles across various industries. She has excelled as a Technical Support Representative at iQor and Asurion, providing essential technical aid to clients. Her leadership capabilities were further demonstrated as a Team Leader at Foundever, where she managed teams to optimize service delivery. Earlier in her career, she gained diverse experience at Rainmaker Asia Inc as a Subject Matter Expert and Branch Coordinator, honing her skills in quality analysis and operational coordination. Additionally, Irma has shown versatility in her roles at Concentrix, where her service excellence as a Customer Service Representative and Workforce Intern was evident. Equipped with proficiency in MS Word, Excel, and Internet Applications, Irma is skilled at handling high-pressure environments, demonstrating notable problem-solving and organizational abilities. She holds a Bachelor’s degree in Business Office Administration from the Polytechnic University of the Philippines.