Irvhine K.

Irvhine K. is a customer service and technical support professional with experience across retail and BPO sectors in the Philippines. As a Technical Support Representative at TTEC Novaliches, Irvhine provided troubleshooting and assistance for customers, efficiently resolving system and user issues using CRM & ticketing systems, documenting cases, and escalating complex concerns. At VXI Panorama as a Customer Service Representative, Irvhine consistently addressed inquiries and concerns, delivering solutions and maintaining professionalism under pressure. While serving as a Cashier at SM City Fairview, Irvhine processed transactions accurately using POS systems, handled payments, and delivered customer service at the counter. Currently pursuing a Bachelor of Science in Information Technology from Bestlink College of the Philippines, Irvhine brings strong problem-solving abilities and is fluent in Tagalog with professional-level English communication.