ISHIDA K.
Mid-Level Multilingual Customer Support Specialist
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About
Kotomi I. is a seasoned professional with over 20 years of international experience across Asia, including Japan, China, Hong Kong, Malaysia, Australia, and New Zealand, specializing in Customer Support, multilingual virtual assistance, and administrative coordination. As a Multilingual Customer Support Specialist, she has worked effectively in executive support, managing complex schedules, and enhancing operational efficiency. Her role as a Sales Executive at Zen Foods Co., Ltd in Hong Kong involved managing customer relationships and acquiring new clients, supported by strong data management skills through tools like Salesforce. Kotomi’s extensive experience in translation and localization (JP/EN/CN) has been crucial for cross-border e-commerce projects, where she excelled in managing operations on platforms like Amazon and Taobao. Additionally, her tenure with companies like Sunnyhose Co., Ltd and Wakka International Co., Ltd illustrates her proficiency in project coordination and cross-cultural communication, supporting Japanese executives, handling high-level documentation, and executing strategic marketing initiatives. Her technical expertise includes tools such as Excel, Dreamweaver, and other AI tools, further underscoring her capability in AI data training and business process optimization.
Experience
Sales Executive
Zen Foods Co., Ltd · 2025 — 2026Managed relationships with approximately 70 existing customers while addressing product quality concerns. Conducted 40-50 restaurant visits each month to acquire 2-3 new clients. Handled inventory control, stock-taking, and accounts receivable, maintaining a collection rate of 97%. Processed orders using Salesforce and prepared weekly, semi-annual, and annual sales reports.Personal Assistant to Japanese Executives
Sunnyhose Co., Ltd · 2017 — 2025Provided assistance to 7 Japanese executives, including the Chairman and President. Managed schedules, travel arrangements, visas, and meetings along with recording minutes. Translated documents from Cantonese/Chinese/English into Japanese and coordinated private matters such as domestic help, transportation, and home repairs.Sales Manager
Wakka International Co., Ltd · 2013 — 2015Focused on acquiring new restaurant clients through direct visits and calls. Oversaw rice import licensing and complied with government reporting requirements. Managed inventory and accounts receivable for about 70 existing customers. Created web pages utilizing AI tools, Dreamweaver, and Fireworks while managing the company's Facebook presence. Promoted Japanese rice through various cultural and commercial events in Hong Kong, which included organizing tasting sessions, hosting sushi workshops, leading nutrition classes, collaborating with travel agencies for cross-promotions, and managing exhibition booths.Sales Administration Dept. Manager
Tamura Co., Ltd · 2008 — 2012Oversaw the setup of J-SOX compliance and conducted internal audits. Coordinated operations across APAC hubs, managing a staff of 7. Analyzed sales data using Excel functions such as VLOOKUP, SUM, and COUNTIF. Implemented strategies to reduce stagnant inventory from $1.6M to $400K, enhancing workflow efficiency.Sales Chief
Sun-wa Technos · 2006 — 2007Supported sales of RoHS-compliant devices and the development of marketing materials. Addressed quality control issues while providing training to Chinese assistants. Managed IPO business alongside EMS operations, including quotations, shipments, and quality control for Japanese customers in the electronics sector.Secretary / Production Control & QA Assistant
Polymatech Malaysia · 2003 — 2005Assisted the Deputy Manager by performing secretarial tasks while supporting production control and quality assurance. Translated technical documents between Japanese and English, coordinated production output, and managed overseas shipment reporting for mobile keypads and connectors. Supported quality control efforts and facilitated internal communication, reporting shipping details to headquarters in China, Singapore, and Europe.
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