ISRAEL D.
Mid-Level Digital Operations & Customer Support Professional
Open to offersNew to PlatformAbout
Israel B. is a seasoned Virtual Assistant and Executive Assistant with substantial experience in remote customer support and digital operations. Based in Visakhapatnam, India, and available for remote U.S. hours, Israel excels in managing high-volume remote workflows with precision and adherence to strict deadlines. With a strong command over written English, he executes customer-focused communication, AI response evaluation, and quality assurance tasks with high efficiency. Throughout his tenure with companies like Makkajai and Social Elite, and during freelance projects, Israel has demonstrated his expertise in handling CRM-style workflows, using AI-powered productivity tools, and administering tasks across platforms such as Google Workspace and Microsoft Office. His background in mechanical engineering from Andhra University complements his technical skills, enhancing his problem-solving capabilities. He is seeking roles in Virtual Assistance, Executive Assistance, Customer Support, Customer Success, and Operations with international teams.
Experience
Project Supervisor — Operations & Client Coordination
LEKHAMITRA · 2025 — 2026Managed HR, scheduling, and daily operations for two sites covering 120 hectares and involving 30 personnel. Oversaw the coordination of maintenance for 80+ equipment units to ensure organized operational activities. Communicated project updates using Viber and monthly reports, while maintaining project documentation on Google Drive and OneSpace.AI Automation & Remote Workflow Project Specialist
Freelance Projects / Remote · 2026 — 2026Developed and tested AI automation workflows with n8n focused on task management and integration to enhance operational efficiency. Identified opportunities for improvement in workflows aimed at reducing redundancy and increasing consistency. Documented procedures and assessed workflow outputs to pinpoint issues and facilitate optimization.Remote Chat & Customer Support Specialist
Social Elite · 2026 — 2026Handled multiple simultaneous customer interactions while ensuring professional and personalized written communication. Responded swiftly to customer inquiries, adhering to established communication guidelines to sustain service quality. Fostered customer relationships through proactive engagement and effective follow-up in a target-driven remote environment.Remote Customer Support & Digital Operations Specialist
Makkajai · 2024 — 2025Provided support for digital workflows that required clear written communication and accurate execution, ensuring consistent follow-through on tasks. Handled a high volume of remote assignments independently, meeting deadlines while paying close attention to detail. Adhered to detailed instructions and quality standards in support, evaluation, and administrative tasks.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringAndhra University · 2022 — 2026
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