Israel A.
Mid-Level Telecommunications Provisioner
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Israel M. has accumulated significant experience in telecommunications through his roles at Sangoma NetFortris and Accenture. With a Bachelor's degree in Information Technology from the University of Perpetual Help System - JONELTA, Israel has honed his skills as a Provisioner and Circuit Preparation Member for the Low Bandwidth Team. His responsibilities include managing the end-to-end process of T1 Circuits, from locating spare channels to provisioning circuits and submitting PONs. Additionally, he has executed coordination and troubleshooting tasks while working closely with technicians during circuit activation. At Sangoma NetFortris, he also orchestrated the transfer of numbers between carriers, ensuring seamless Line Number Porting operations. Israel demonstrates proficiency in technical support, showcasing a strong professional telephone demeanor and leveraging his expertise to provide exceptional customer service.
Experience
Provisioner / Circuit Preparation
SANGOMA NETFORTRIS · 2019 — 2026Managed the complete process for T1 Circuits, which included identifying spare channels, validating them, provisioning the circuit, and submitting the PON. Participated in circuit preparation and testing before activation, and was cross-trained in the Activation team to activate circuits on their due dates while troubleshooting with onsite Technicians and handling number porting.Line Number Porting Specialist
ACCENTURE (Verizon) · 2017 — 2019Provided assistance to customers by actively listening to their concerns, quickly addressing issues, and escalating major problems to supervisors. Managed inquiries, complaints, and service requests efficiently. Coordinated with various internal departments to resolve complex customer issues and oversaw the porting of numbers, including searching and reserving vanity numbers.
Skills & Expertise
Education
- Bachelor of Science: Information TechnologyUniversity of Perpetual Help System - JONELTA · 2013 — 2017
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