ISRAL N.
Multilingual Customer Support & Sales Specialist
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Multilingual Customer Support & Sales Specialist with 3+ years of experience supporting international clients in fast-paced, high-volume environments via phone, email, and chat. Fluent in English, French, Portuguese, and Spanish.
Strong track record in sales conversion during support interactions, consistently maintaining high customer satisfaction (4.7/5 CSAT) while delivering efficient, empathetic, and high-quality service under pressure.
Experienced with CRM, travel, and customer support platforms including Salesforce, Talkdesk, Diabolocom, Amadeus, FMBO, and WorldTracer, as well as Microsoft 365 (Outlook, Teams, Forms, Excel) and Google Workspace (Gmail, Drive, Docs, Sheets, Meet).
Experience
English Teacher
Aliança América Idiomas · 2023 — 2026Conducted English lessons for students across various proficiency levels and ages, creating personalized lesson plans to enhance fluency and exam results.Multilingual Customer Support & Sales Specialist (EN/FR/PT/ES)
Teleperformance | Tap Air Portugal · 2025 — 2026Provided customer support to international travelers, in English, Portuguese, French and Spanish, via phone, email, and chat, regarding reservations, flight changes, disruptions, refunds, baggage issues, complaints, and other customer inquiries. Promoted and sold ancillary products and services while maintaining high customer satisfaction. Documented customer interactions and ensured compliance with airline procedures and regulatory requirements.Bilingual Customer Support Specialist (FR/EN)
OnSpot Travel Solutions · 2026 — PresentProvide travel assistance and concierge-level support to international travelers, via phone, email, and chat, in French and English. Resolve hotel reservation, payment, accommodation, and travel disruption issues by coordinating with hotels, suppliers, and service providers. Investigate complex cases, ensure timely resolution, and maintain accurate records of customer interactions and outcomes.Retail Sales Associate
Clothing & Accessories · 2020 — 2021Assisted customers on the sales floor, managed inventory, restocked merchandise, and ensured displays were organized and visually appealing.Interpreter and Translator (French - English)
Assemblée chrétienne · 2013 — 2019Translated written materials, maintaining their context and meaning. Offered consecutive interpretation services during events and meetings.
Skills & Expertise
Education
- Bachelor's Degree in PharmacyCentro de Ciências da Saúde | UFRN · 2022 — Present
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