Ivan J.
Junior FinTech Customer Service Specialist
Open to offersNew to PlatformAbout
Ivan Jane C. is a driven customer service professional with a year of experience in the BPO industry, primarily at Concentrix Corporation. In her role as a Customer Service Agent, she provided vital support to users of Cash App, expertly managing account inquiries and transaction issues while maintaining high customer satisfaction. Ivan Jane demonstrates a knack for fast and accurate data encoding and has a proven track record of achieving a 99% accuracy rate in documenting customer interactions. Strong in communication, she is fluent in Bisaya, Tagalog, and English, and is adept at conveying complex financial processes in clear terms to resolve user concerns. Ivan Jane holds a background in Science, Technology, Engineering, and Mathematics from the Asian College of Technology, which complements her technical skills, including proficiency in MS Excel and basic design work, with aspirations to excel in FinTech banking roles.
Experience
Customer Service Agent
Concentrix Corporation · 2025 — PresentDelivered real-time chat support for Cash App users, addressing account inquiries, transaction issues, and security matters. Ensured customer satisfaction through clear explanations of financial processes and guided users in navigating app features. Recorded customer interactions and encoded account details with high accuracy. Worked collaboratively with the team to achieve quality assurance and response time objectives in a fast-paced BPO setting.
Skills & Expertise
Education
- High School Graduate in Science Technology Engineering and MathematicsAsian College of Technology · — — 2025
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