Ivan E.

I am reliable, organized, detail-oriented, and experienced in supporting remote teams with administrative tasks, data entry, records management, customer communication, and operational follow-up. I have worked with U.S.-based and international clients, managing emails, updating records, preparing reports, organizing documentation, coordinating schedules, and keeping information accurate and up to date. I am comfortable working independently, following procedures, managing multiple priorities, and communicating clearly with clients, vendors, and internal teams. I bring a strong combination of administrative support, remote operations, customer service, and data accuracy skills. I am also bilingual in English and Spanish, proficient in Google Workspace, Microsoft Office, Excel, CRM updates, and project management tools. My goal is to make daily operations smoother, reduce missed details, and help teams stay organized and on track.

• Virtual Assistant & Operations Coordinator

  Santa Ana Real Estate · 2024 — Present
  Provides remote administrative support, managing emails, follow-ups, scheduling, documentation, records, client communication, and daily operational tasks. Handles data entry, updates records, and maintains databases to ensure accuracy in client, tenant, vendor, contract, payment, and property information. Organizes and maintains digital files, including contracts and operational documents in Google Drive and Google Sheets. Coordinates appointments and communication among tenants, owners, and vendors, while tracking deadlines and operational priorities.

• Bilingual Logistics Coordinator

  Lean Solutions Group, Colombia · 2023 — 2024
  Collaborates with U.S.-based clients such as Apple and Microsoft to support logistics operations, administrative coordination, and data entry. Updates, verifies, and maintains shipment data and operational records in TMS, WMS, and Excel. Manages priorities and deadlines, preparing weekly reports and operational updates for management using Excel and internal systems. Communicates with drivers and warehouse teams to confirm information and ensure timely updates.

• Bilingual Trainer & Customer Support

  Concentrix, Colombia · 2022 — 2023
  Assists the U.S.-based client UnitedHealthcare Insurance with administrative coordination, documentation, scheduling, and daily follow-up. Handles communication through emails and follow-up messages, ensuring timely responses. Trains new agents, managing calendars, documentation, and performance tracking. Updates internal databases with performance data and prepares weekly reports. Ensures compliance with HIPAA rules in all documentation and client communication.

• Cashier / Administrative Associate

  Farmacity, Argentina · 2015 — 2021
  Processed customer transactions and managed sensitive payment information in a retail environment. Supported inventory control and ensured compliance with internal procedures while maintaining records accuracy. Provided in-person customer service and resolved inquiries to enhance the customer experience.

• High School Diploma in Humanities and Social Sciences

  Escuela Normal Superior N°3 Abraham Lincoln · 2007 — 2010