ivan G.
Mid-Level Healthcare Operations Specialist
Open to offersNew to PlatformPortfolios
About
Ivan P. is a seasoned professional with almost a decade of extensive experience in healthcare operations, insurance management, and pharmaceutical sales. He has notably supported U.S. healthcare members, providers, and pharmaceutical stakeholders, effectively managing benefits verification, eligibility inquiries, claims processing, and customer advocacy. Ivan is proficient in tools such as Salesforce CRM, Microsoft Office 365, and Google Workspace, enhancing his ability to provide administrative and virtual business support. He holds a Bachelor of Science in Office Administration from the Polytechnic University of the Philippines and is a certified professional in advanced English proficiency. Ivan has served as a Subject Matter Expert supporting Anthem Health Insurance operations, pioneered the launch of Cariprazine (Reagila) in the Philippines, and managed pharmaceutical territories in Visayas and Mindanao. His career includes key roles as an Account Specialist at Aspen Philippines, a Medical Representative at Innogen Pharmaceuticals, and a Healthcare Specialist at Carelon Global Solutions, providing expert support across healthcare, insurance, financial services, and customer success domains.
Experience
Account Specialist – CNS Portfolio
Aspen PhilippinesOversaw the CNS portfolio within Iloilo, Bacolod, Davao, and Cebu. Developed strategic accounts, planned territories, engaged stakeholders, and facilitated the launch of Cariprazine (Reagila) in the Philippines. Conducted roundtable discussions, focus group discussions, and engaged psychiatrists, neurologists, hospitals, and mental health institutions.Medical Representative
Innogen PharmaceuticalsAdministered the territories of Iloilo, Capiz, Antique, and Guimaras. Executed field visits, conducted product presentations, engaged in scientific discussions, and interacted with healthcare stakeholders while implementing territory growth strategies.Healthcare Specialist / SME
Carelon Global Solutions (Formerly Legato Health Technologies)Assisted Anthem Health Insurance members and providers with tasks including benefits verification, eligibility checks, claims processing, EOB reviews, billing inquiries, coverage requests, and managed denial processes. Acted as Subject Matter Expert addressing escalations, coaching, and quality initiatives.Customer Service Representative
iQor Philippines – Thriveworks Mental Healthcare AccountContributed as a pivotal team member supporting a U.S.-based mental healthcare provider. Handled appointment scheduling, provider coordination, documentation management, and customer support.Financial Consultant
Pru Life UKPerformed financial needs assessments, provided insurance and financial planning solutions, and managed client relationships.Customer Service Representative
EXL Service Philippines – Prudential AnnuitiesSupported annuity products related to retirement and investments, including account servicing, processing withdrawals, updating beneficiaries, addressing billing issues, and maintaining accounts.Customer Service Representative
Sykes Asia Inc.Assisted Prudential Life Insurance policyholders with policy servicing and billing inquiries. Later supported VidaXL e-commerce customers with order management, returns, and refunds.Retention Specialist
Inspiro – DISH NetworkManaged customer retention efforts, addressing billing concerns, service issues, and cancellation requests to enhance customer satisfaction and loyalty.Administrative Assistant / Legal Transcription Support
AQA Global Construction Inc.Provided administrative assistance, managed records, handled correspondence, and supported legal transcription activities.
Skills & Expertise
Education
- Bachelor of Science in Office Administration, Major in Legal TranscriptionPolytechnic University of the Philippines