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Ivan S. — Mid-Level IT Technician from Indonesia

Ivan S.

Mid-Level IT Technician

Indonesia 6+ years
Open to offersNew to Platform
Languages
IndonesianChineseEnglish
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About

Ivan S. is a dynamic IT professional specializing in system troubleshooting and customer service, with a proven track record of enhancing team performance through effective training and leadership. Holding a Bachelor of Informatics Engineering from ST INTEN Bandung and a Diploma in Business Applications from STMIK LIKMI Bandung, Ivan has built a robust career, notably at SIPATEX and Anugerah Computer in Bandung. Since April 2012, he has excelled as a Computer Sales and Technician at Anugerah Computer, focusing on hardware and software sales, troubleshooting, and maintenance. Ivan has successfully trained technicians and managed web and hosting services for customers. As the former Head of the IT Department at SIPATEX, he led his team in IT projects, drawing on his skills in equipment maintenance and English communications with foreign staff. Ivan is recognized for his ability to deliver high-quality support under pressure.

Experience

  • Computer Sales and Technician

    Anugerah Computer · 2012 — Present
    Engaged in the sales of computer hardware and software while providing troubleshooting and diagnosis for malfunctioning equipment. Delivered knowledgeable support to enhance customer satisfaction regarding various technical issues. Conducted training for new technicians on standard operating procedures and managed web and hosting services for clients.

  • Head IT Department

    SIPATEX · 2006 — 2011
    Demonstrated a self-motivated approach, emphasizing personal responsibility within the team. Communicated effectively in both verbal and written formats, including translation tasks for foreign staff members. Adapted quickly to new situations, showcasing an ability to work both independently and as part of a team while leading the IT department.

Skills & Expertise

Web DevelopmentSystem AdministrationIT and NetworkingCustomer ServiceTech Support

Education

  • Bachelor of Informatics Engineering
    ST INTEN BANDUNG · — — 2015
  • Diploma
    STMIK LIKMI BANDUNG · — — 2001

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