Ivana M.

Ivana M. is an accomplished Customer Support Specialist with a robust history in remote support roles across a variety of industry sectors. At Transcom Worldwide, she was responsible for providing technical support for home appliance brands such as Candy and Hoover. She excelled in diagnosing and resolving technical issues while promoting extended warranty plans. During her tenure at Voxloud, Ivana advanced to a second-level support position and took on responsibilities as a Technical Trainer, overseeing complex VoIP issues using tools like Kazoo and Homer. Her role involved not just solving problems but also enhancing the skill sets of new team members through structured training programs. Additionally, she played a significant role in developing the company’s knowledge base for improved process efficiency. Ivana’s strong command of the Italian language (C2 proficiency level) enables her to provide exceptional service to the Italian market, supported by her technical skills in VoIP & Cloud Communication and software proficiency with Microsoft Office. Fluent in Serbian and proficient in English, she is adaptable and committed to professional growth.