Ivy L.

Ivy P. is an experienced Customer Service Representative with a background in the business process outsourcing (BPO) industry, specifically handling voice international accounts at Concentrix and Foundever. With 9 months of hands-on experience, Ivy supports international customers by answering inquiries, tracking packages, and applying effective tools navigation and problem-solving skills. Previously, Ivy worked as a Financial Services Representative where responsibilities included negotiating payments and communicating with clients across global markets. Ivy’s early career also includes work in the manufacturing sector at Minibeamitsumi Danao as a Support Technician, performing machine operation and product checking. Ivy communicates fluently in English, Filipino, and Bisaya, supporting diverse clientele and contributing to operational goals.