Ivy A.
Mid-Level Medical Administration Manager
Open to offersNew to PlatformAbout
Ivy A. has extensive experience in the healthcare and wellness industry, particularly at The NeuroCognitive and Behavioral Institute, where she served as Director, Staff Development, Medical Admin Manager, and HR Officer across roles from 2015 to 2026. Her responsibilities included implementing orientation programs, aligning staff development with organizational strategy, supervising multiple clinics and clinicians, and troubleshooting patient and caregiver concerns. Ivy also has significant HR experience, managing end-to-end recruitment, preparing contracts, and overseeing employee performance. Prior to her healthcare tenure, Ivy worked in the dermatology and cosmetics sector at Skin Prescriptives Marketing Inc, handling training, administration, and compliance with employment policies. Her early roles at C & E Publishing and a dermatology clinic provided foundational administrative expertise. Ivy holds a BS in Tourism from Saint Mary’s University.
Experience
Director, Staff Development
The NeuroCognitive and Behavioral Institute · 2024 — 2026Implemented orientation for new hires and conducted ongoing training for current staff to enhance their skills. Monitored and reviewed performance goals while providing feedback and identifying areas needing improvement. Developed staff development plans that align with organizational goals and managed training budgets. Encouraged career progression through coaching and mentoring, ensuring employees had the necessary resources to fulfill their roles. Evaluated the effectiveness of training programs and suggested improvements.Medical Admin Manager
The NeuroCognitive and Behavioral Institute · 2016 — 2024Oversaw operations of 3 clinics and managed a team of 12 clinicians, assisting in treatment protocol implementation in adherence to established procedures. Acted as the Medical Director’s Assistant and facilitated the effectiveness of clinic operations by supervising staff activities. Addressed patient and caregiver concerns, implementing improved processes and documenting administrative procedures.Medical Admin Supervisor
The NeuroCognitive and Behavioral Institute · 2015 — 2016Supervised 2 clinics with 6 clinicians and 2 Medical Admin Representatives, implementing clinician-ordered treatment protocols. Oversaw practitioner work procedures, conducted performance reviews, and ensured the compliance, accuracy, and quality of clinical documentation. Provided support to practitioners on complex cases and ensured adequate staffing for efficient service access.Senior Officer, Training, Administration and Personnel
Skin Prescriptives Marketing Inc · 2011 — 2015Managed end-to-end recruitment processes across all employee levels, ensuring adherence to recruitment policies and improvement of techniques. Developed strategies to attract and retain high-caliber candidates and maintained compliance with DOLE regulations. Prepared regular manpower reports and updates.Officer, Training, Administration and Personnel
Skin Prescriptives Marketing Inc · 2009 — 2011Ensured office administration services were effectively implemented and monitored, including procurement and distribution of office supplies and technology support. Coordinated communication with store-based personnel and supervised janitorial, messengerial, and maintenance services.Jr. Officer, Training, Administration and Personnel
Skin Prescriptives Marketing Inc · 2008 — 2009Maintained accurate job descriptions and provided guidance during bi-annual performance evaluations. Managed employee attendance and coordinated actions to cover scheduled absences, ensuring continuity of services.Associate, Administration and Personnel
Skin Prescriptives Marketing Inc · 2005 — 2008Conducted new employee orientations and clarified benefits options. Collaborated with suppliers for staff uniforms and assisted in payroll processing while keeping timekeeping records. Offered basic counseling for performance-related issues and investigated policy violations for disciplinary recommendations.Receptionist
C & E Publishing · 2005 — 2005Reported to the HR Manager while managing correspondence, incoming calls, and visitor inquiries. Provided administrative support, preparing necessary documentation for executives and scheduling interviews with department heads.Clinic Secretary
Dr. Vermen M. Verallo-Rowell · 2003 — 2005Reported to the Head of Dermatology, handling memos and emails as well as managing patient schedules for consultations and cosmetic procedures. Executed special assignments, including updating patients’ medical records and organizing meetings.
Skills & Expertise
Education
- BS TOURISMSAINT MARY’S UNIVERSITY · — — 2003
Interested in this professional?
Sign in as an employer to save this profile or invite Ivy A. to a job.
Sign in as an employer