Ivy A.
Senior U.S. Insurance Specialist
Open to offersNew to PlatformAbout
Ivy A. is an accomplished US Insurance Specialist with over a decade of experience in U.S. Property & Casualty Personal Lines and Healthcare Prior Authorization, operating from Metro Manila, Philippines. Skilled in managing various facets of insurance, she expertly handled quoting, policy updates, renewals, cancellations, and endorsements, ensuring 100% data accuracy using Salesforce CRM at Cognizant Philippines. [email protected] Her proficiency extends to handling billing and payment inquiries, employing clear communication to resolve client and agent issues swiftly. In her previous role as a Clinical Intake Specialist at HGS, she processed prior authorization requests, verified eligibility, and collaborated with cross-functional teams to streamline workflows, strictly maintaining HIPAA compliance and data privacy. Fluent in English, Ivy began her career in hospitality management, equipping her with strong transferable skills in leadership and customer service.
Experience
Sales and Agency Management
Cognizant Philippines · 2024 — 2026Handled U.S. Personal Lines (Auto/Home) encompassing quoting, policy updates, renewals, cancellations, and endorsements while ensuring consistent accuracy. Created Certificates of Insurance (COIs) and conducted policy reviews, maintaining data integrity in Salesforce CRM. Addressed client and agent inquiries about coverage, premiums, billing, and payments promptly. Utilized Citrix daily for secure access to carriers and adhered to U.S. insurance regulations and compliance standards, delivering a smooth policy lifecycle.Telco (Inbound/Outbound)
Foundever/Sykes Alabang · 2023 — 2024Promoted the company's products and services to improve customer engagement. Ensured service continuity by updating customer records and information for accuracy.Clinical Intake Specialist
Hinduja Global Solution (HGS) · 2017 — 2021Managed prior authorization requests, verifying eligibility and applying CPT/ICD-10 coding while confirming medical necessity. Reviewed authorization requests submitted to the Clinical Review Team, confirming decisions with team notes and identifying the need for additional documentation. Enforced HIPAA compliance and safeguarded PHI, upholding strict data privacy standards. Collaborated across functions to report trends, streamline workflows, and enhance operational efficiency.Restaurant Supervisor
Mamalous Italian Kitchen · 2013 — 2017Oversaw daily operations and trained staff while ensuring high service standards and guest satisfaction. Managed workflow and resolved operational issues, applying strong leadership, quality control, and customer experience skills.
Skills & Expertise
Education
- Hotel and Restaurant ManagementDumalag Vocational- Technological School · — — 2011
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