Ivy N.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Ivy-Joy N. is a seasoned professional based in Camarines Norte, Philippines, with over three years of experience in the customer service industry. Starting her career at Sterling Global Call Center as a Customer Service Representative, she excelled in handling inquiries and maintaining a 95% customer satisfaction rating. Her skillset expanded through her role in Social Media Chat Support at Infocom Tech. Inc., where she effectively managed customer complaints, technical reports, and account checks. More recently, Ivy-Joy served as an Administrative Assistant at Lucky Savers Mini Store, where she adeptly processed orders and managed inventory. She holds a Bachelor of Science in Business Administration with a major in Business Economics from Camarines Norte State College. Her strong capabilities in inventory management, task coordination, and client communication make her a valuable asset in any administrative or customer service role.
Experience
Administrative Assistant
Lucky Savers Mini Store · 2023 — 2025Processed orders and managed inventory while overseeing the handling of incoming and outgoing stocks.Social Media Chat Support
Infocom Tech. Inc. · 2021 — 2022Provided support to customers via social media chat, handling inquiries and resolving issues effectively.Customer Service Representative
Sterling Global Call Center · 2016 — 2019Managed customer inquiries through phone and social media, achieving a satisfaction rating of 95%. Addressed customer complaints, prepared technical reports, and conducted account checks.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Business EconomicsCamarines Norte State College · — — 2014
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