Ivy L.

Ivy Leila B. is a licensed professional teacher and experienced healthcare and customer service specialist based in the Philippines. As a Patient Support Associate at IXL Solutions Philippines, Inc. for PainStop Spine Clinic, she handled comprehensive administrative tasks in the healthcare sector, including claims processing, insurance verification, and appointment scheduling, while also managing payment collection and Prescription Monitoring Program (PMP) data. Previously, Ivy served as a Customer Service Representative for Teleflora, focusing on sales and floral delivery coordination through inbound and outbound communications as part of the 24HF program. She brings proficiency in AdvancedMD, Availity, Microsoft Office, and Google Workspace, excelling in data accuracy and client coordination within healthcare and service business domains.