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ize I. — Mid-Level Administrative Specialist from Philippines

ize I.

Mid-Level Administrative Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Izelle F. is a seasoned Administrative Professional with over a decade of experience across diverse sectors, including business operations, corporate customer service, healthcare case coordination, and client management. Her meticulous approach to managing email correspondence, maintaining complex documentation, and her proficiency in digital tools like Google Workspace and Microsoft Office make her an asset in supporting administrative workflows for remote teams and care providers. Notably, she founded Izelle's Cheesehouse, handling all administrative and operational aspects such as staff scheduling, inventory, and cost control. At Klook Travel Technology Inc., she excelled in managing customer inquiries and streamlining documentation processes. Her tenure at UnitedHealth Group involved handling sensitive medical records, ensuring confidentiality and compliance. Izelle also possesses a Bachelor of Arts in Psychology from the University of Cebu, further enriching her administrative capabilities.

Experience

  • Owner & Manager

    Izelle's Cheesehouse · 2020 — 2026
    Founded and managed a custom pastry and food service business, overseeing all back-end administrative and operational tasks, which included daily operations, email correspondence, digital order tracking, staff scheduling, and inventory database management. Handled budgeting, purchasing, cost control, and vendor negotiations to maintain profitability. Developed social media marketing strategies, created promotional content, and addressed online client inquiries.
  • Customer Engagement Experience

    Klook Travel Technology Inc. · 2018 — 2020
    Addressed high-volume customer inquiries and email correspondence through various online communication channels. Worked directly with booking and merchant partners to resolve complex order issues and data discrepancies. Partnered with internal product teams to streamline documentation and enhance the overall customer experience.
  • Case Setup Coordinator / Customer Service Representative

    UnitedHealth Group (Optum) · 2014 — 2018
    Played a key role in healthcare administration by identifying, verifying, and categorizing insurance grievances and member concerns. Logged case files into internal healthcare databases, ensuring compliance and timely resolutions. Produced formal, high-quality written correspondence and resolution letters regarding case updates while maintaining confidentiality and accuracy in handling sensitive medical and insurance records.
  • ESL Teacher

    DMM Eikaiwa · 2014 — 2015
    Designed, structured, and delivered digital lessons, showcasing strong verbal and written English communication skills. Kept detailed administrative tracking logs of student performance, progress reports, and feedback.
  • Customer Service Representative

    Convergys · 2012 — 2013
    Provided assistance to global clients with product inquiries, managed data tracking, and resolved complex account issues tactfully. Compiled detailed service reports and updated customer CRM records meticulously.
  • Human Resources Intern – Internal Records

    Chong Hua Hospital · 2012 — 2012
    Managed internal corporate HR databases, ensuring accurate filing and security of personnel records. Prepared official administrative HR documents and supported departmental record-keeping compliance.

Skills & Expertise

Education

  • Bachelor of Arts in Psychology
    University of Cebu
  • Elementary & Secondary Education
    Saint Alphonsus Catholic School

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