Jabeez C.
Mid-Level Pharmaceutical Operations Manager
Open to offersNew to PlatformAbout
Jabeez J. is a results-driven and strategic Manager with over three years of experience leading high-performing teams in the healthcare and insurance industries. Currently, Jabeez excels as a Manager at OpumRx Pharmacy Helpdesk, where he leverages his deep understanding of client business requirements and industry-specific knowledge to enhance client outcomes. He demonstrates strong leadership and problem-solving skills, advocating for clients and managing expectations to ensure service delivery aligns with capabilities and limitations. Previously, as an Assistant Manager at ORX Member Services & Pharmacy Helpdesk, Jabeez focused on productivity and quality standards, developing improvement plans and managing analysts to meet production goals. His earlier experience includes roles as a Customer Service Advocate Senior and Customer Service Advocate, emphasizing quality customer service and issue resolution. Jabeez holds a Bachelor of Science in Industrial Design from Bohol Island State University, which complements his strong skills in Microsoft Office, Data Analysis, and Time Management.
Experience
Manager
OpumRx Pharmacy Helpdesk · 2022 — PresentBuild credibility with clients to improve outcomes by leveraging knowledge of healthcare and insurance industries along with relevant market information. Identify client business requirements to ensure their needs are fulfilled. Coordinate internal resources to resolve escalated client situations and communicate client needs to internal teams. Manage client expectations and perform analysis to facilitate issue resolution, including root cause analysis and invoicing. Oversee assigned accounts by maintaining contact and ensuring effective service delivery.Assistant Manager
ORX Member Services & Pharmacy Helpdesk · 2019 — 2022Collaborate with team members to achieve project goals efficiently. Track productivity through Daily Production Reports and communicate any issues to Management that may hinder timely claims review. Ensure daily production efforts align with targets and proactively address production challenges while managing staff ratios. Direct Analysts to meet production standards and develop improvement plans to foster team effectiveness by analyzing quality results and reporting error patterns.Customer Service Advocate Sr
OptumRX Member Services · 2017 — 2019Deliver quality customer service to both internal and external clients, responding effectively to inquiries from customer service agents and members. Quickly assess customers' needs and monitor issues to guarantee timely resolutions. Employ appropriate communication techniques in challenging situations, ensuring thorough and accurate documentation of all transactions. Keep management informed of outstanding issues while participating in continuous quality improvement initiatives.Customer Service Advocate
OptumRX Member Services · 2015 — 2017Respond to incoming calls from healthcare providers to determine the assistance required, including benefit inquiries and billing issues. Aim to resolve inquiries during the first call while navigating through complex systems to gather needed information. Maintain positive relationships with providers by delivering information and answering queries effectively and document issues for trend reporting.
Skills & Expertise
Education
- Bachelor of Science in Industrial DesignBohol Island State University – Main Campus · 2010 — 2014
Interested in this professional?
Sign in as an employer to save this profile or invite Jabeez C. to a job.
Sign in as an employer