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jabu K. — Senior Customer Service Specialist from South Africa

jabu K.

Senior Customer Service Specialist

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Jabu K. is a highly organized Administrative Professional with 17 years of experience in the banking sector, specializing in office administration, sales support, data management, reporting, and client services. She effectively delivered high-quality client support at Nedbank, handling a high volume of client interactions daily and excelling in both on-site and remote environments. Jabu is adept in CRM Systems, documentation, and compliance, managing customer accounts with accuracy and professionalism. Her background includes a Bachelor’s degree in Business Administration, with ongoing postgraduate studies in Project Management. Proven ability to resolve customer inquiries, manage scheduling, and coordinate administrative operations, underpinned by her skills in customer engagement and multi-channel support. Fluent in English and Isizulu, Jabu remains dedicated to maintaining high standards of customer satisfaction and service efficiency.

Experience

  • Customer service

    Nedbank · 2007 — 2024
    Provided professional customer service in the banking environment, managing a high volume of client interactions daily. Assisted customers with account inquiries, transactions, and service requests, ensuring accuracy and efficiency. Addressed customer complaints and issues by identifying needs and offering timely, solution-oriented support. Maintained strong client relationships through effective communication, follow-ups, and consistent service delivery. Processed and updated customer information and service requests in compliance with company policies. Effectively handled pressure in a fast-paced setting while maintaining attention to detail and professionalism. Delivered high levels of customer satisfaction with patient and reliable service across in-person and remote channels.
  • Administrative + Coordinating

    Nedbank · 2008 — 2018
    Coordinated daily administrative operations to ensure effective workflow and service delivery. Managed scheduling, meetings, and diaries for teams and management. Handled document operations, filing, and record management with high accuracy. Supported project coordination tasks by tracking progress and ensuring adherence to deadlines.

Skills & Expertise

Education

  • Bachelor of Business Administration
    MANCOSA · 2021 — 2025
  • Postgraduate in Project management
    MANCOSA · 2021 — 2025

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