Jacel L.

Jacel L. is an experienced Customer Service Representative with a solid track record in enhancing customer satisfaction across multiple industries. Recently, they worked at IQOR, where they effectively managed high-stress situations, maintaining professionalism and empathy to resolve disputes, leading to increased customer loyalty and repeat business. Their previous role at Startek involved handling escalated calls, resolving customer complaints, and contributing to sales growth by upselling products based on customer needs. At Spi Global, Jacel further honed their skills in addressing inquiries and fostering positive service experiences. Additionally, Jacel has experience as a Verifier/Cold Caller at Debt Support National, where they excelled in objection handling and effective CRM management, making 100–500+ calls daily. They also worked as a Home Improvement Cold Caller, focusing on outbound calls, appointment setting, and follow-up. Jacel graduated with a degree in Business Administration with a major in Marketing, enhancing their strategic outlook in customer service roles.