JACINTA C.
Junior Customer Support Representative
Open to offersNew to PlatformAbout
Jacinta A., based in Lagos, Nigeria, is a professional focused on customer engagement and communication within dynamic organizations. Leveraging her experience as a Front Desk Receptionist at Hilltop Hotel in Abuja, Jacinta adeptly managed check-in processes, room reservations, and guest inquiries, ensuring complaints were resolved promptly. She honed her customer service and multitasking skills in a fast-paced environment. Her teaching role as an Economics teacher at King's Secondary School in Nnewi provided her with experience in lesson planning, classroom management, and collaborating with colleagues, aiming for student success. Holding a B.Sc.Ed in Economics from Nnamdi Azikiwe University, her project focused on the impact of subsidies on poverty alleviation in Nigeria. Proficient in both English and Igbo, Jacinta is skilled in relationship building, time management, and data reporting.
Experience
Front Desk Receptionist
Hilltop Hotel, Abuja · 2025 — PresentProvided a professional welcome to guests and managed the check-in and check-out process efficiently. Handled room reservations, inquiries, and bookings both via phone and in person while responding to guest complaints and ensuring satisfactory resolutions.Economics Teacher
King's Secondary School, DCC Nnewi · 2024 — PresentEngaged in lesson planning and delivery while managing classroom activities. Assessed students' progress and collaborated with colleagues, teachers, and administration to ensure student success.
Skills & Expertise
Education
- Bachelor of Science in Education in EconomicsNnamdi Azikiwe University · — — 2025
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