Jacinth C.

Jacinth C. is a dedicated Customer Experience Specialist with substantial expertise in BPO operations, specifically focusing on escalation and logistics support. Based in Davao City, Philippines, she has excelled in roles that demand high levels of customer engagement and meticulous documentation, handling complex escalations with precision. At Ibex, she resolved 50–80+ escalated logistics cases daily, collaborating with warehouse and courier teams to streamline processes, while providing guidance to over 10 front-line agents to enhance team performance. Her proficiency in managing priority email and live chat queues, alongside her ability to handle billing disputes and uncover upsell opportunities at VXI, demonstrates her strong communication and problem-solving skills. Equipped with expertise in CRM platforms, case management software, and multichannel communication, Jacinth effectively navigates high-volume environments while adhering to service level agreements (SLA). As a former service crew member at Jollibee, she honed skills in inventory monitoring and customer engagement, enriching her customer service acumen. Fluent in both English and Filipino, her educational background includes undergraduate studies in Hospitality Management from North Eastern Mindanao State University.