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Jack V. — Senior Remote Technical Support Specialist from Philippines

Jack V.

Senior Remote Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jack H. is a seasoned professional from General Santos City, Philippines, with over eight years of diverse experience in remote technical support, data analysis, and inventory management. Skilled in utilizing technology for operational efficiency, he has proficiently delivered IT helpdesk support via remote desktop tools such as AnyDesk. His tenure at Rojon Pharmacy Corporation honed his abilities in CCTV/security systems monitoring and stock analysis, where he excelled in maintaining security compliance and ensuring accurate inventory forecasting. Jack's expertise extends to technical drafting using AutoCAD and direct customer engagement in the BPO industry, showcasing his adaptability across different sectors. With proficiency in Microsoft Office, he supports his operational roles by maintaining precise digital records and facilitating cross-team communication. Jack is eager to contribute his professional computer literacy and self-management skills in remote and technical support environments, where he has consistently proven his capability for success in virtual settings.

Experience

  • Online Monitoring & Security Officer

    Rojon Pharmacy Corporation · 2022 — Present
    Monitored live CCTV feeds and access logs at various store locations to protect assets and ensure adherence to security measures. Escalated irregularities in real time and coordinated with on-site staff and management for incident resolution. Maintained digital logs and reports using Microsoft Office.

  • Stock Analyst / Purchaser

    Rojon Pharmacy Corporation · 2020 — 2022
    Reviewed inventory data to anticipate stock requirements and avoid shortages or overstock across several branches. Managed vendor purchasing processes, tracked orders, and handled stock reconciliation with the aid of spreadsheets and internal systems. Provided timely reporting to management to facilitate informed purchasing decisions.

  • Online Voice Account Agent

    BPO Industry · 2018 — 2019
    Delivered voice-based customer support to international clientele, addressing inquiries within established service-level targets. Accurately documented customer interactions in CRM systems, gaining foundational experience in remote and virtual support.

  • Field Draftsman

    Lenar Land and Livestock Corporation · 2017 — 2018
    Created technical drawings and site layouts utilizing AutoCAD and manual drafting methods. Collaborated with field teams to verify design accuracy and maintain project documentation.

  • Job Order Staff

    City Assessor’s Office · 2016 — 2017
    Performed data entry and managed records administration.

  • Cashier

    Janus Water Refilling Station · 2011 — 2012
    Handled POS transactions and reconciled cash.

Skills & Expertise

Document PreparationTraining and Education3D Designer / ModelerAutoCADSupply ChainProcurement / PurchasingData AnalysisDaVinci ResolveHelpdeskData Entry SpecialistData AnalystRecruitment AssistantProfessional ServicesContent WriterTech Support

Education

  • Architectural Design and Technology
    ACLC College · 2015 — 2018
  • Associate in Computer Technology
    STI College · 2012 — 2013
  • Bachelor of Science in Electrical Engineering (Coursework)
    Notre Dame of Dadiangas University · 2011 — 2012