Jackie F.
Mid-Level Customer Service and Administrative Support Specialist
Open to offersNew to PlatformPortfolios
About
Jackie U., based in NuevaEcija, Philippines, is a seasoned customer service and administrative support professional with notable experience in customer-facing roles, virtual assistance, and client support. Jackie excels in CRM/database management, email and chat support, and remote support operations. Her career has spanned various positions, such as Virtual Assistant at My Assist, where she managed communications and was the primary point of contact for customer concerns. As a Property Account Coordinator at Firefly Electric & Lighting Corporation, she facilitated project schedules and resources, ensuring timely execution and accurate database management. Previously, at SM Development Corporation, she contributed to sales through client presentations and strong relationship-building. Her educational background includes a Bachelor of Fine Arts Major in Advertising Arts from the University of Santo Tomas. Jackie is proficient in tools such as the Microsoft Office Suite, Google Workspace, and Adobe Photoshop, enhancing her capability in delivering efficient and organized business operations.
Experience
Virtual Assistant
My Assist · 2013 — 2016Managed daily inbound emails and phone communications to deliver professional customer support. Served as the initial point of contact for customer inquiries and service requests. Maintained detailed records of customer interactions and documentation. Assisted in addressing customer complaints and appropriately escalated complex issues. Supported sales-related inquiries and engaged with irate customers using professionalism and empathy. Utilized organized communication methods to enhance response efficiency.Property Account Coordinator
Firefly Electric & Lighting Corporation · 2013 — 2013Coordinated schedules, resources, documentation, and internal communications across multiple projects. Collaborated with clients and internal teams to identify project requirements and ensure timely execution. Accurately maintained and updated company databases and project records. Prepared purchase order submissions and project close-out documentation. Provided regular updates on project status to management and stakeholders. Monitored timelines to ensure continuity in operations for project managers.Property Specialist
SM Development Corporation (SMDC) · 2012 — 2012Promoted residential properties through client presentations, advertisements, and various sales activities. Developed and sustained strong client relationships with consultative customer service. Assisted clients with documentation, pricing discussions, and property inquiries. Conducted presentations and coordinated follow-ups to facilitate sales conversion. Contributed to achieving quarterly sales targets by proactively generating leads and engaging clients.Service Crew
Golden Arches Development Corporation (McDonald’s Philippines) · 2007 — 2007Provided fast and accurate customer service in a high-volume environment. Assisted customers with inquiries and order-related issues. Maintained cleanliness and organization in customer and food preparation areas. Supported food preparation, inventory restocking, and daily operational tasks. Exhibited teamwork and adaptability while managing multiple responsibilities during peak periods.Freelance Creative Projects
Company not specifiedDesigned branding materials and logos for small businesses and online clients. Created various promotional materials, including flyers, tarpaulins, and social media graphics. Developed tailored digital design assets for client marketing campaigns.
Skills & Expertise
Education
- Bachelor of Fine Arts Major in Advertising ArtsUniversity of Santo Tomas · 2008 — 2012
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