Jackie L.

Jackie Lou S. is a dedicated Customer Support Specialist with extensive experience in the finance and telecom sectors. Throughout the past year at Sutherland Global Services Philippines, Inc., she effectively managed both inbound and outbound customer communications, addressing a range of account issues, processing payments, and handling collections. Her role advanced into back-office responsibilities, where she expertly managed customer requests, complaints, and disputes. In the telecom industry, her experience includes resolving connectivity, billing, and service issues. Jackie Lou's ability to deliver exceptional service and resolve complex issues has been demonstrated repeatedly. Her academic foundation in English Language Studies from Visayas State University enhances her communication and interpersonal skills, contributing to her strong work commitment and professional integrity.