Jackielyn V.
Mid-Level Administrative and Customer Support Specialist
Open to offersNew to PlatformAbout
Jackielyn V. is a highly organized and detail-oriented professional based in Orani, Bataan, Philippines, with a breadth of experience in customer service and administrative support. She has served in various capacities such as a Sales Advisor II at Concentrix Convergys Philippines, where she excelled in maintaining customer records, responding to inquiries, and managing daily administrative tasks while meeting performance goals. Prior to this, as a Process Associate at Genpact Philippines, she was adept at managing financial accounts, negotiating payment plans, and ensuring compliance with company policies. Jackielyn is skilled in Microsoft Office and Google Workspace, with strong data entry abilities. Throughout her career, she has consistently demonstrated capabilities in CRM and email management. Her background in accountancy from Bataan Peninsula State University further complements her role, enabling her to handle sensitive financial information with confidentiality and professionalism.
Experience
Sales Advisor II
Concentrix Convergys Philippines · 2022 — 2026Provided assistance to customers regarding product inquiries and recommendations. Ensured all customer records and sales reports were accurate. Addressed customer concerns in a professional and efficient manner. Oversaw daily administrative tasks and maintained documentation. Adapted to a fast-paced environment while fulfilling performance goals.Process Associate – Financial Account
Genpact Philippines · 2020 — 2022Handled inbound and outbound calls for customers managing financial accounts. Supported customers with billing inquiries, payment arrangements, and issues related to their accounts. Collected overdue payments while ensuring adherence to company policies. Negotiated payment plans for customers to help resolve outstanding balances. Provided clear explanations of account statuses, fees, and payment options. Updated customer records and documented interactions in the system. Addressed customer complaints and escalated complex issues as necessary. Met targets for productivity, quality, compliance, and customer satisfaction. Maintained confidentiality while managing sensitive financial information.Process Associate (Sales & Retention)
Sutherland Global Philippines · 2017 — 2020Facilitated customer interactions via inbound and outbound calls, focusing on sales assistance and retention strategies. Recognized customer needs and recommended suitable products, services, upgrades, and promotional offers. Addressed cancellation and account-closure requests by identifying concerns and offering retention solutions. Employed upselling, cross selling, and negotiation approaches to enhance sales and retain customers. Handled customer concerns professionally, ensuring a positive experience. Strived to achieve targets related to sales, retention, quality, and customer satisfaction. Maintained accurate records of customer interactions, calls, and transactions. Adhered to company protocols and compliance requirements while dealing with sensitive customer information.Parish Secretary
Immaculate Conception Parish · 2011 — 2017Managed the administrative and clerical operations of the parish office. Assisted parishioners with their inquiries, requests, and church-related services. Recorded and maintained accurate official documents for various parish activities. Coordinated meeting schedules, church events, and sacramental services. Handled various forms of correspondence professionally. Organized confidential parish files and documents effectively. Assisted in the planning and execution of parish events and programs. Oversaw office supplies and basic administrative expenditures. Collaborated with priests, church staff, volunteers, and parishioners to facilitate daily operations. Processed donations and service payments as assigned. Provided respectful customer service while maintaining professional confidentiality.Parish Secretary
St. John The Baptist Parish · 2011 — 2011Oversaw daily administrative and clerical functions of the parish office. Assisted parishioners with inquiries, requests, and appointments related to church services. Maintained records of baptisms, weddings, confirmations, funerals, and other parish activities. Prepared certificates, letters, forms, announcements, and official parish documents. Arranged meetings, appointments, and church events. Managed phone calls, emails, and walk-in inquiries effectively. Organized confidential parish files and records. Supported the preparation and coordination of parish events and activities. Handled office supplies and maintained basic bookkeeping tasks. Collaborated with the priest, church staff, volunteers, and ministries to ensure smooth operations. Recorded donations and payments related to church services when required. Delivered friendly customer service while ensuring confidentiality and professionalism.
Skills & Expertise
Education
- Bachelor of Science Major in AccountancyBataan Peninsula State University · — — 2007
- High SchoolOrani National High School · — — 2000
- Elementary SchoolOrani North Elementary School · — — 1996
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