Jackson M.
Mid-Level Sales and Inventory Officer
Open to offersNew to PlatformAbout
Jackson M. is a seasoned professional with extensive experience in customer service and inventory management within the agricultural industry, notably with One Acre Fund and Simbisa Kenya Limited. As a Zonal Supervisor at One Acre Fund, he excelled in managing high volumes of customer inquiries, achieving exemplary sales of 15.5 million shillings over six months. Later, as a Senior Duka Officer, he continued to drive sales, attaining 14.8 million shillings across five shops, with notable achievements in repayment and cash sales targets. Jackson's adeptness in inventory management facilitated a commendable 99% adoption of stock accuracy during his tenure. His professional journey demonstrates his capacity to lead teams, mentor colleagues, and uphold rigorous standards in customer interaction and data management. Beyond these roles, Jackson's expertise in electronic procurement has proven instrumental in enhancing the operational efficiency at both institutional and organizational levels.
Experience
Senior Duka Officer
One Acre Fund · 2022 — 2023Engaged with customers, following up on their purchases, recommending new merchandise, and sharing information on promotions and upcoming events. Represented the business as a reliable provider focused on efficiency and accuracy in customer interaction. Responded to product inquiries with current knowledge about sales and store promotions. Ensured timely replacement of damaged or missing products, along with managing inventory effectively.Zonal Supervisor
One Acre Fund · 2021 — 2021Provided assistance to customers in selecting products, addressing inquiries, and handling order customization requests. Managed an average of 100 calls daily, resolving customer issues and offering information about new products. Followed up with customers on their purchases, suggested new items, and communicated about promotions and events. Oversaw inventory management ensuring a high level of stock accuracy. Trained and mentored a team of at least 17 members to support their growth in various roles.Aggregation and Extension Officer
One Acre Fund · 2021 — 2021Compiled, sorted, and organized data for entry into databases and electronic files with attention to detail. Accurately input sensitive accounting information and verified data entered for correctness. Maintained and updated records of workflow to track completed and pending tasks. Assisted in the purchasing of macadamias and managing payments to clients.Stock Manager
Simba Kenya Limited · 2011 — 2017Welcomed and directed visitors to various county offices, ensuring a positive customer service experience. Scheduled appointments for organizations seeking partnerships with the hotels. Maintained records of visitor interactions and managed documentation for easy retrieval and monitoring. Processed leave requests for employees, calculated leave days, and included new staff in the payroll to ascertain the accurate number of employees while preventing ghost workers. Gained experience in the e-procurement process to procure stationery digitally.
Skills & Expertise
Education
- Diploma in Management Purchasing and SuppliesKENYA INSTITUTE OF MANAGEMENT · 2013 — 2015
- Kenya Certificate of Secondary EducationRUARAKA HIGH SCHOOL · 2010 — 2013
- Kenya Certificate of Primary EducationEmmanuel Academy Primary School · 2000 — 2009
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