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Jacquelen V. — Mid-Level Virtual Assistant Manager from Philippines

Jacquelen V.

Mid-Level Virtual Assistant Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Jacquelen V. is a dedicated General Virtual Assistant specializing in administrative and operational tasks designed to enhance business organization and efficiency. Her expertise includes managing email and calendar systems, performing precise data entry, and maintaining structured file systems for easy access. Jacquelen also excels in lead generation and CRM management, ensuring accurate tracking of client information. Additionally, she supports transcription tasks, aids in project coordination, and helps streamline daily business operations. Since 2015, she has been contributing to CJ Uniworld Corporation as a Quality Assurance Manager, where she is responsible for establishing and implementing quality management systems. She monitors data for target key process indicators, conducts internal audits, and facilitates senior management meetings, all while ensuring customer service processes and complaint handling are up to standard. She holds a Bachelor of Science in Food Technology from the Philippine Women’s College of Davao.

Experience

  • Quality Assurance Manager

    CJ Uniworld Corporation · 2015 — Present
    Established and implemented a Quality Management System. Monitored data for target Key Process Indicators (KPIs) and performed root cause analysis along with corrective actions for unmet targets. Developed KPIs for each department and established procedures for customer focus, complaint handling, and customer surveys. Conducted internal audits to ensure proper implementation of the system. Managed data entry for daily and monthly production processes, facilitated scheduling of senior management meetings, and served as a document controller while providing general administrative support and email management.

Skills & Expertise

Education

  • Bachelor of Science in Food Technology
    Philippine Women’s College of Davao · 2011 — 2013

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